Our customers have been happy since we got TelebuHub
March 16, 2022

Our customers have been happy since we got TelebuHub

Fabiana Pareja | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TelebuHub

In the company we use TelebuHub as the main software to serve our customers across all platforms in a fast and efficient way. All the information is cloud based, which allows our systems to not get cluttered with customer database, reports, incidents, etc.
  • It has a flawless and very efficient omnichannel system that allows all of our customer requests to be centered in one place.
  • Its CRM is very complete, as it allows us to see all the customer's history, from the first call and how their service has been going.
  • The real time chat has helped to solve many problems and requests, without the need to send an agent to the home.
  • I would like to see their omni-channel feature include social media comments and messages.
  • The live reports are presenting failures to update, bringing conflicts with lines and calls on hold.
  • Its interface is not very intuitive, but we managed to get familiar with the system.
  • It has helped us increase our sales in a relatively short period of time, since our agents have been able to serve more customers in less time, which has generated profits for the company. Although its learning curve is a bit slow, all the staff has been able to handle the software and the entire call center is organized and synchronized.

Do you think TelebuHub delivers good value for the price?

Yes

Are you happy with TelebuHub's feature set?

Yes

Did TelebuHub live up to sales and marketing promises?

Yes

Did implementation of TelebuHub go as expected?

Yes

Would you buy TelebuHub again?

Yes

One of the software that has served us the most in customer service, helps the customer to request services and report incidents quickly, allows agents to work diligently and helps the company to increase sales and serve more customers in less time. That is why TelebuHub, in my opinion, is 100% recommended.

TelebuHub Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
10
REST APIs
10
Call scripts
9
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
9
Recording
9
Quality management
9
Call analytics
10
Historical reporting
10
Live reporting
9
Customer surveys
10
Customer interaction analytics
9