User-Friendly Interface: Many users have expressed their positive experience with the Telnyx interface, stating that it is user-friendly and easy to navigate. They find it simple to manage customized settings and appreciate how intuitive the interface is.
Affordable Prices: Several reviewers have mentioned that one of the standout features of Telnyx is its affordable prices. This is especially important for organizations looking to save costs while still receiving high-quality service.
Responsive Customer Support: Telnyx's customer support has received high praise from users. With a large team accessible via email, chat, and phone, they are known for being quick to reply to technical support chats and promptly address any issues raised by customers. Their dedication to providing excellent customer service sets them apart from other providers in the industry.
International VoIP transport.
They are using a Freeswitch system behind a NAT network that is problematic for carrier interface.
We use Telnyx across our organization for DID provisioning and troubleshooting. We are a fax company so having access to knowledgeable telephony technicians is important.
Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
A client of ours is utilizing your number lookup API to retrieve porting status/information. That information is available via single number query or NPA/NXX block (1k. 10k). Information is viewable & exportable, though, not retained.
My use case is limited, but where I used to recommend Twilio, I can now offer Telnyx as a potential alternative. It's always good to have options.
We use trunking SIP for our communication needs. We forward calls using our own numbers. The numbers were provided and maintained by Telnyx. Rates are great and we have not had issues with the service. Also, we use trunking numbers with our own 3CX PBX service, and it is working great. I will recommend this service.
We use Telnyx in a small company and are getting great savings in our telecommunications needs. Reporting is clear and makes it easy to control expenses. Migration of numbers was very easy and had tracking while in the process. We have our own numbers in Telnyx. I didn't find any situation where the service is less appropriate up to now.
It used to be that Telynx would answer tickets/requests within minutes and resolve them. They had the online chat bot which was working great. Since COVID, things have slowed down for them and I do not get a quick response, but I like the platform and the different options they have.
We were having major call issues that were never resolved. Telynx seems like it won't complete calls coming from unknown numbers, which causes us a lot of issues as a B2B VoIP business vendor.
They have great technology. It seems like they are always advancing and moving to new products. They are young and innovative and keep updating the platform with new products and technologies. We would love if they could offer more to resellers--give them more tools to learn all the options they have to offer.
Telnyx is used to communicate with victims of abuse, and rape at one of our clients. Two customers use Telnyx for sales and support, 800 number services, and fax servers. One of our clients uses Telnyx to communicate with medical customers.
Telephonic communications. Telnyx could offer a more secure HIPAA compliant service with all required paperwork.
My company is a reseller of Telnyx and I have had nothing but positive experiences with Telnyx's team and customer service. They are extremely thorough and responsive and always make sure our questions are answered and requests fulfilled.
Our company's experience has been nothing but positive and beneficial for both parties.
We have been using Telnyx for our Business contact center [and] marketing APIs. It is mainly [used by our] product marketing department. In our case we want our product [to reach] new customers and for which Telnyx provides us [a] medium of contact establishment. So far its going [well].
[Price is a big factor.] Telnyx is much affordable [compared to] other giants such as Twillio, [and] Clickatell. Customer engagement with regular webinar, technical updates, [and] live chat support is [very] helpful.
Short code setup charge as well as the monthly billing of it should be reduced. There are many low budget campaigns/Apps [that reach] monthly overload which [doesn't equate] to revenue in return from it.