TrustRadius Insights for Text Request are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Use: Reviewers praised the ease of use of Text Request, with many users stating that it was straightforward to navigate and required little training. The intuitive user interface, modern design, and customization options made it easy for businesses to communicate with customers quickly and efficiently.
Scheduling Messages: Many reviewers appreciated the ability to schedule messages in advance using Text Request. Users found this feature particularly useful for sending group messages or communicating with customers one-to-one at a later time. Some users noted that this feature saved them time and allowed them to be more organized in their communication efforts.
Two-Way Communication: The two-way texting communication feature was highly valued by users as it allowed them to have a conversation with their customers rather than just sending outbound messages. This was seen as an important differentiator from other providers. Additionally, the inbox view of all text conversations made it easy for teams to manage all communications with customers effectively even when team members were out of the office.
We use it in for reminders to our patients for appointments, billing , and all communication as sometimes people will answer a text before a call even when it is your doctor calling. Patients with reminders keep their appointments with less no shows with text request. Works great for our clinic
Pros
Text reminders
Contact lists
Templates
Cons
Overall flow
Likelihood to Recommend
Appointment reminders Billing issues rescheduling. It would not be appropriate to use text request to discuss patient results
Our office uses Text Request to quickly remind clients of upcoming appointments and hearings. We also use it let new potential clients that call or email when the office is closed that we received their message and will call them the next day. This helps our turn turn potential leads into actual clients because we are able to communicate with them while they are looking for an attorney. Before using Text Request, we lost many potential clients to other attorneys because by the time we contacted them the following day, they had already talked to someone and hired them. I set up templates for reply texts to potential new clients. So, when new message comes in, it takes me less than a minute to send them a text letting them know we got their message! It has increased our conversion from lead to client by more than 50%!
Pros
Templates
Assigning contact names
Champions Club
Payments
Cons
Pictures don’t always come thru
Marking a text as read/handled
Saving attachments
Likelihood to Recommend
Text Request has helped us because often we just need to tell our client something really quickly or we may be in court and need to contact someone but can’t use the phone in court. We use Text Request daily. A lot of clients are younger also, and the younger generation prefers text or calling!
I love using Text Request. It uses the same phone number as my business. Many people find texting easier than talking on the phone, and this allows me to text with my customers. I love the features like templetes! I can pre-write basic messages and be able to quickly respond to customers when they send a message or put in a request for more information. Another great feature is scheduling, this allows me to text at 4 am but schedule it to be sent at a more appropriate time. I can also set up reminder texts about appointments when they are booked, so I do not have to remember to call or text reminders.
Pros
Customer service
features
Cons
smaller packages with more included features
Likelihood to Recommend
I am a small growing business, the smallest package is 1000 and I only use about 1/2 of those minutes a month.
We use Text Request daily throughout the day in all of our departments for a bunch of different tasks such as; Scheduling, Confirmation of appointments, Billing and Authorization, and the list goes on. The product doesn't really address business "problems" perse but it does help us incorporate better communication with our patients whether that is in regard to scheduling appointments or for a billing issue.
Pros
Keeps all of it's customers engaged
Actively listens to any suggestions a customer may have
Has a product that runs immaculately
Offers rewards for using their app that we will use anyway
Cons
I think so far the only improvement I could suggest would be to be able to "un-send" a text within like 30 secs in case you send something out incorrectly.
Maybe adding more emojis
When sending a file make the size of the pic they see bigger
Likelihood to Recommend
Text Request is appropriate for all kinds of scenarios! I really have NOT found a situation where Text Request was not suitable to use to try and reach a patient. We have used TR to contact a patient that we have received a referral from their Primary Doctor and we need to schedule an evaluation, we have used TR for insurance and Billing, we have used TR for contacting patients that missed a visit and to reschedule.
In my call scheduling center we have to reach out to our clients multiple times a day with schedule updates, questions etc. They have hired us to answer their phones and schedule their appointments so calling them defeats the purpose. We needed a new way to reach out to our clients quickly and efficiently and where any of our team members could continue the conversation (instead of just using a personal cell phone) - when a team member would leave sometimes the client would get lost in the schedule change!
Pros
text clients quickly and efficiently
Allow all team members to communicate with all clients and keep the conversation going
Templates to easily send regular texts
Customer service is better than excellent!
Cons
Ability to send a group text where the group can all see who got the text currently you can set up group texts but the members receive them individually - being able to see them as a group would be more efficient
Integrate with Service Monster software
Provide a multi company dashboard so my clients could implement for their companies and my team could respond to the texts - might do this but i am not sure and I think the costs are higher than other text platforms
Likelihood to Recommend
Text Request makes it simple to communicate with your team, clients and their teams. We can send messages and they can respond as quickly as needed and all team members have access to the responses so it makes it easy for us to help our clients and their customers. It does not integrate with Service Monster so I don't use TR for my service businesses, only my scheduling center. Easy way to communicate, ask for payments and reviews and keep conversations going.
We use Text Request for customer service purposes such as sending ID cards, reminding clients of payments due, etc. Clients often text us with simple questions instead of calling, which we love! We also collect new business information via text if that's what is easiest for the prospective client. Text Request makes it possible to connect with clients who tend not to answer their phone calls.
Pros
having auto-response option for after hours
organizing reviews
ability to print messages
Likelihood to Recommend
Text Request is a perfect fit for any company needing an efficient and easy way to communicate with clients, prospects, and colleagues. I highly recommend them to anyone who needs texting software.
