Tellennium - Management of Things (MoT) Reviews and Ratings

Use Cases and Deployment Scope

We use Tellenium Management of Things to compile and consolidate our monthly invoicing to simplify our bill processing, audit our carrier usage to minimize extraneous and unnecessary services and manage billing disputes and circuit failure issues. Before engaging with Tellenium MoT, we often had carrier services shut down due to a lack of payment since we did not have any dedicated resources to stay on top of the hundreds of monthly carrier bills we get. We were not efficient at shutting down unused services, nor following up with carriers' open circuit issues.

Likelihood to Recommend

Tellenium MoT has found services that were not canceled, brought these to our attention, and submitted the cancels on our behalf saving us lots of dollars.

Use Cases and Deployment Scope

We

experienced difficulties capturing and monitoring our telecom accounts after

the separation from our parent company. We were paying too much for services

that were clearly defined in our contracts as having set rates, paying for

phone lines that had been inactive for a long time, and paying late penalties

on a regular basis. Legal had signed our contracts, but we paid the invoices

without knowing what was stipulated in them, and our procurement team lacked

the time to investigate and review every account. When Tellennium was brought

on board, they did a fantastic job of cleaning up the data. They also provide

recommendations, conduct audits, and even provide reporting. Within the first

year of working with Tellennium , we were able to secure $200k in savings in

telecom accounts.

Likelihood to Recommend

Last year, we closed one of the sites. Tellennium was able to capture all of the unused lines, and they assisted with line verification and billing follow-up to make sure we are not charged further.

Use Cases and Deployment Scope

Our organization originally partnered with Tellennium to do a One Time Audit and decided after the audit to move to their ongoing Enterprise Management Solution. We use Tellennium to manage all of our telecom-related invoices. We previously were trying to manage multiple different telecom vendors with only a few employees overseeing the accounts and lines weren't getting billed appropriately or canceled so we were paying for services that weren't needed.

Likelihood to Recommend

We are a 3 (in the process of adding a 4th) hospital system with 20+ office provider locations. We have to use multiple different vendors (landlines, internet, wireless) to accommodate all of our needs and it is hard for just a few people to oversee the hundreds of lines. With Tellennium MoT, we are able to clearly see all of our information in one place instead of logging into each vendor portal.

Use Cases and Deployment Scope

My organization currently uses Tellennium to pay all telecom-related invoices. Previously, all invoices were paid through Oracle and the telecom group did not review charges for services. Now that Tellennium handles that piece, we have easy access to invoices and the related information. In addition, the Management of Things portal has provided the organization with a comprehensive inventory of telecom services per location, which was badly needed. Additionally, we can now compare actual provide more in-depth analysis on invoices and billing.

The representatives I work with with are top-notch as well. Any requests or changes made on our end are completed very quickly and efficiently. We were assigned an analyst to find and present billing recommendations that saved us thousands in the first year. The rare mistake is owned and corrected immediately by their team. Tellennium offers great customer service and everyone I've worked with thus far is very responsive and helpful.

Likelihood to Recommend

Our organization is fairly large with hundreds of locations. Tellennium does a good job of handling a company our size and we rarely have to wait longer than 24 hours for any requests or changes.

I believe television services and mobility are add-on services. Without adding these services, Tellennium isn't a true one-stop TEM provider. They have been helpful for invoices that have out-of-scope services on invoices with in-scope services. But without the add-ons, we still have invoices in two systems.

Use Cases and Deployment Scope

We started with Tellennium the early part of the last decade to help us control our sprawling phone costs.

Likelihood to Recommend

If you have lots of subscriptions to various services, for example a variety of voice and/or data providers, they do a great job. They can also handle mobile carriers, although we chose to handle this ourselves due to our own internal issues.