Topadial

Topadial, developed by Primo Dialler, is a hosted dialler solution designed to assist call centers in increasing sales, productivity, and conversions. According to the vendor, Topadial offers a range of features that aim to enhance call center operations. This solution is suitable for call centers of various sizes and is utilized by professionals and industries such as call centers, telemarketing, customer service, sales and lead generation, and financial services.

Key Features

Predictive Dialler: According to the vendor, the predictive dialler feature automates the dialling process, minimizing agent idle time and improving connection rates and conversions. It also offers integrated software for efficient call management.

Cloud Phone System: The cloud phone system, as claimed by the vendor, provides a user-friendly platform with advanced call management features such as IVR, voicemail, and multi-device support. It is said to offer lower call costs compared to traditional PBX systems.

Mobile Friendly Dialler: The vendor states that the mobile-friendly dialler allows agents to work remotely using their Android or iOS devices, providing flexibility and productivity. Agents can make and receive calls on the go.

Interactive Voice Response: According to the vendor, the interactive voice response feature automates customer experiences and routes inbound calls based on specified criteria. It can be customized to improve operational efficiencies and enhance customer satisfaction.

Call Centre Solutions: The vendor claims that the cloud-hosted call centre solutions eliminate the need for new hardware and IT infrastructure. It reduces IT maintenance and allows businesses to focus on call centre operations with up-to-date and fully maintained systems.

CRM and Dialler Integration: According to the vendor, the CRM and dialler integration feature seamlessly integrates the dialler with CRM software and other platforms, streamlining data input and enhancing call centre performance. Real-time reporting and analytics facilitate decision-making and team management.

Dialler Reporting & Analytics: The vendor states that the dialler reporting and analytics feature provides real-time and historical reports to monitor call centre performance. It offers data management, reporting, and analytics software for valuable insights and improved operational efficiency.

Disaster Recovery Solutions: According to the vendor, the disaster recovery solutions ensure business continuity by providing cloud-based dialler availability in case of system failure. It minimizes downtime and reduces the negative impact on revenues and customer experience.

STIR/SHAKEN: The vendor claims that the STIR/SHAKEN feature implements call authentication and attestation, enhancing call security and preventing fraudulent calls in a reliable and secure calling environment.