Name: Topadial
Price: 10 USD
Author: Topadial

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Continuous Integration

Cross-Browser Testing

PHP Frameworks

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Environmental, Social, and Governance (ESG)

Knowledge Management

Enterprise

Accounting

CTRM

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Management

Cloud Storage

Container Security

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Database-as-a-Service (DBaaS)

DevOps

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Managed DNS

Managed Security Service

Mobile Data Security

Network Performance Monitoring

Requirements Management

Software Composition Analysis (SCA)

Unified Communications Monitoring

Value-Added Resellers (VARs)

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Deliverability

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Incentive Compensation Management

Sales

Virtualization Security

Security

Apparel

Healthcare Learning Management

Mental Health

Practice Management

Text Analysis

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ReportsNow

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

Crowdtap

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Document Locator

ColumbiaSoft

Screenful

Screenful Oy

Frosmo

Frosmo Ltd

Topadial, developed by Primo Dialler, is a hosted dialler solution designed to assist call centers in increasing sales, productivity, and conversions. According to the vendor, Topadial offers a range of features that aim to enhance call center operations. This solution is suitable for call centers of various sizes and is utilized by professionals and industries such as call centers, telemarketing, customer service, sales and lead generation, and financial services.

## Key Features

**Predictive Dialler**: According to the vendor, the predictive dialler feature automates the dialling process, minimizing agent idle time and improving connection rates and conversions. It also offers integrated software for efficient call management.

**Cloud Phone System**: The cloud phone system, as claimed by the vendor, provides a user-friendly platform with advanced call management features such as IVR, voicemail, and multi-device support. It is said to offer lower call costs compared to traditional PBX systems.

**Mobile Friendly Dialler**: The vendor states that the mobile-friendly dialler allows agents to work remotely using their Android or iOS devices, providing flexibility and productivity. Agents can make and receive calls on the go.

**Interactive Voice Response**: According to the vendor, the interactive voice response feature automates customer experiences and routes inbound calls based on specified criteria. It can be customized to improve operational efficiencies and enhance customer satisfaction.

**Call Centre Solutions**: The vendor claims that the cloud-hosted call centre solutions eliminate the need for new hardware and IT infrastructure. It reduces IT maintenance and allows businesses to focus on call centre operations with up-to-date and fully maintained systems.

**CRM and Dialler Integration**: According to the vendor, the CRM and dialler integration feature seamlessly integrates the dialler with CRM software and other platforms, streamlining data input and enhancing call centre performance. Real-time reporting and analytics facilitate decision-making and team management.

**Dialler Reporting & Analytics**: The vendor states that the dialler reporting and analytics feature provides real-time and historical reports to monitor call centre performance. It offers data management, reporting, and analytics software for valuable insights and improved operational efficiency.

**Disaster Recovery Solutions**: According to the vendor, the disaster recovery solutions ensure business continuity by providing cloud-based dialler availability in case of system failure. It minimizes downtime and reduces the negative impact on revenues and customer experience.

**STIR/SHAKEN**: The vendor claims that the STIR/SHAKEN feature implements call authentication and attestation, enhancing call security and preventing fraudulent calls in a reliable and secure calling environment.

Basic

Kixie is a telephony and VoIP software solution from Kixie.

Custom Plan

Kixie

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Topadial

Dialer Software includes auto dialers and predictive dialers. Auto dialers automatically dial phone numbers. Predictive dialers are a type of auto dialer that attempt to reduce the time agents spend between calls algorithmically, maximizing agent efficiency.

Sales Dialer

Dialer Logistics

Features related to the logistical approach of a sales dialer product.

Single line dialing

Double line dialing

Calls are dialed on two lines simultaneously.

Triple line dialing

Calls are dialed on three lines simultaneously.

Call into server with landline

Salespeople use their own landline phone to connect to the dialer and take calls.

Call into server with VoIP "soft phone"

Salespeople can use VoIP telephony business phones to connect to the dialer and take calls.

Call into server with mobile phone

Salespeople can use cell phones to connect to the dialer and take calls. (May be a mobile app.)

Predictive dialer

Dials multiple numbers at once; connects the salesperson if a live speaker answers.

Power dialer

Dials one number at a time; automatically dials the next number if the call is not answered by a live speaker.

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

Contact preview

Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

Dialer-CRM integration

Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

Built-in CRM

Dialer includes some built-in CRM features.

Dialer integration to social media

Dialer integrates to social media to pull in background info on contacts from social profiles

SI database integration

Dialer integrates to third-party databases for additional sales intelligence information, such as Data.com

Call notes & tags

Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

Automatic call logging

Dialer automatically logs all calls (successful/attempted).

Core Dialer

Features that support sales calls with automatic dialing.

Outbound dialing

Allows reps to quickly and automatically make outbound sales calls based on call lists.

Inbound routing

Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.

Custom caller ID

Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.

Click-to-call

Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.

Recorded voicemail drop

Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.

Dialer contact import

Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.

Campaign & list management

Users can create and modify contact lists/calling campaigns.

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

Sales emails

Includes email functionality for nurturing warm leads or contacting people who were unavailable via phone. Emails can be sent within the dialer software interface.

Follow-up calls

Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.

Appointment scheduling

Users can schedule appointments and manage appointments including time slots.

Calendar sync

The dialer software syncs with electronic calendars, such as Google Calendar and Outlook.

Dialer reporting & analytics

Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

Dialer call recording

The dialer software allows phone conversations to be recorded.

Dialer call monitoring

The dialer software allows phone conversations to be monitored for coaching purposes; related to sales performance management.

Dialer compliance

The software supports FTC regulations around time zones and dropped calls.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Topadial

Overview

What is Topadial?