TOPdesk FAQ Detail
500 Reviews and Ratings
How does Topdesk compare to other ITSM tools?
14 citations from LLM engines
According to TrustRadius reviews, users who switched to Topdesk from a previous tool report a significant improvement in efficiency, with one reviewer noting a 30% increase. While reviews do not draw direct comparisons to specific competitors, they highlight Topdesk's versatility and key features. The platform is used not only for IT service management but also for facilities, HR, and other departmental needs. Reviewers frequently praise the self-service portal for reducing ticket volume. They also value its capabilities for centralized ticket, asset, and knowledge management, which helps facilitate collaboration between different teams and departments.
Prompt Questions
how does topdesk's data model flexibility compare to ivanti or servicenow for organizations with complex, multi-tier support structures?
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compare topdesk and servicenow for consulting firms that need to minimize it-related downtime during client engagements.
how do verified user reviews compare topdesk's self-service portal usability to other itsm platforms?
Improved Efficiency and Cost Savings
2 mentions▼A key point highlighted by reviewers is a significant improvement in efficiency after adopting Topdesk compared to thei…
A key point highlighted by reviewers is a significant improvement in efficiency after adopting Topdesk compared to their previous tools. One reviewer quantified this as a more than 30% improvement, while others note general efficiency increases and cost savings.
“Vastly improved efficiency compared to our previous tool (over 30%)”
“increased efficiency”
“Cost saving with all of the features TOPdesk has provided”
Versatile Use Across Departments
2 mentions▼Reviewers indicate that Topdesk is not limited to IT service management. It is used for various purposes across the org…
Reviewers indicate that Topdesk is not limited to IT service management. It is used for various purposes across the organization, including facilities, personal matters, and as a general hotline for other issues.
“We use TOPdesk for various purposes, from an IT servicedesk to facilities and personal matters, and a hotline for all other issues.”
“We use TOPdesk for incident management for IT, requests for IT, BI . Problem management, Change Advisory Board, and CMBD.”
Self-Service Portal
3 mentions▼The self-service portal is a frequently mentioned feature. Reviewers note that it helps reduce the number of tickets an…
The self-service portal is a frequently mentioned feature. Reviewers note that it helps reduce the number of tickets and that its importance grows within the organization after rollout.
“Less tickets because of the selfservice portal”
“More selfservice”
“The rollout of self-service to the store and the continuous growth of its importance within the organization.”
Centralized Ticket and Asset Management
4 mentions▼Reviewers use Topdesk as a central system for managing tickets and assets. They note it provides a single place for use…
Reviewers use Topdesk as a central system for managing tickets and assets. They note it provides a single place for users to submit problems and for support teams to easily move and track them.
“I use TOPdesk as both a ticket management and asset management system.”
“We use TOPdesk for our ticket system. The inhouse users can mention their problems and via the ticket system we can understand their problems, contact them, and keep them up to date with what we are doing to solve their troubles.”
“TOPdesk is being used in our organisation for ticket, knowledge and configuration management. This is used in the entire organisation especially in the IT department. This is our main source for ticket management.”
“Tickets can be easily moved and tracked”
Knowledge Management and Collaboration
4 mentions▼The platform's knowledge management features are valued by reviewers. They also mention that Topdesk facilitates collab…
The platform's knowledge management features are valued by reviewers. They also mention that Topdesk facilitates collaboration and coworking between different departments and solution groups.
“coworking between departments”
“Collaboration between solution groups”
“Knowlegde items are greate”
“Knowledge management; common”
Showing top 5 topics · 16 total quotes across all topics