TOPdesk is tops for helpdesk
December 31, 2025

TOPdesk is tops for helpdesk

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

The software allows us to easily create workflows for problem resolution, while also providing a way to integrate accumulated knowledge, solutions and assets. By using TOPdesk we can incorporate many diverse software initiatives into one platform, saving us time and money. The integration points allow us to easily patch in identity and communication information from existing systems.

Pros

  • Helpdesk
  • Assets
  • Knowledge Base

Cons

  • Configuration
  • Mapping
  • Maps
  • A predictable cost each year
  • Tickets can be easily moved and tracked
  • Devices can be assigned to individuals and tracked
TOPdesk is a predictable and functional helpdesk solution which can do most everything we want to do without unexpected costs and failures. Their support community also is international so we have a large base of current customers to draw wisdom from. It does what we need it to do without us paying for things we don't want.
We have had no problems with support or with our initial setup. Account management has been responsive.
We are content with the offering and so far we haven't found a substitute that makes it worth the effort to change platforms. The cost is predictable, the company is sound, and we have had not much trouble updating the software when updates have come out. New features come out so the software is always improving.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

TOPdesk is a full helpdesk application solution with many integration and configuration points. You can pretty much do anything you desire as far as developing tiers of support and ticket escalation paths. Assets can be defined and collected for further assignment and review. The solution can do many things, but many things takes time to setup.

TOPdesk Feature Ratings

Incident and problem management
8.7
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
8
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
ITSM asset management
9.0
Configuration mangement
10
Asset management dashboard
8
Policy and contract enforcement
9
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented 10 days ago
    Thank you for taking the time to write this review. Great to read about your positive experiences. Thats what we strive for. Best regards Team TOPdesk

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