What is TOPdesk?
TOPdesk is an IT and Enterprise Service Management solution that aims to help users improve customer communication, manage workflows and keep track of assets. It helps organizations to work more efficiently, improve internal collaboration and improve customer and employee satisfaction.
TOPdesk is an ITIL based software solution with the first edition of TOPdesk being developed in 1993. SaaS and On-premises deployments are available. TOPdesk serves over 5500 customers in over 45 countries ranging from SMB to Enterprise organizations, with a focus on medium sized Enterprises and organizations with medium to high ITSM and ESM complexity needs.
TOPdesk empowers service teams to be self sufficient, with expert services and support available when needed. It enables customers to tame the chaos, become better together and discover new value continuously.
TOPdesk:
- Is suitable for IT, Facilities Management, HR and other collaborating service teams.
- Offers native integration and API capabilities to connect with other IT applications and partner solutions via their marketplace.topdesk.com.
Core features:
- Flexible workflows for various business processes, which can easily be maintained and adjusted without coding.
- Asset templates that are quickly adapted to the ever-changing asset landscape.
- A knowledge base to capture critical knowledge continuously and make it accessible for everyone.
- Overviews and dashboards created easily and always available for service teams to stay on top of their game.
- A self-service portal that increases transparency and grows with organizations as they expand their service delivery.
- Out-of-the box integrations, API’s and partner solutions to fit into the internal ecosystem.
Certification and hosting locations:
- TOPdesk is SOC2 Certified.
- TOPdesk currently offers hosting locations in Australia, Brazil, Canada, the European Union (several locations), Norway, the United Kingdom, and the United States of America.
Categories & Use Cases
Screenshots
TOPdesk plan board
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
FAQs
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
How much does TOPdesk cost?
TOPdesk starts at $76.
What are TOPdesk's top competitors?
Planon Universe, ServiceNow IT Service Management, and Cherwell Service Management (discontinued) are common alternatives for TOPdesk.
What is TOPdesk's best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 8.4.
Who uses TOPdesk?
The most common users of TOPdesk are from B2C.