Why is this
August 21, 2025

Why is this

Daniel Baranyai | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Incident/ ticket management

Pros

  • Service portal designer
  • incident registration
  • knowlodge base

Cons

  • The side of the practitioner can be better organized. On the page itself, more explanations can be provided to simplify its use, for example by using information icons.
  • The side of the practitioner can be better organized. The filled fields are not immediately fully perceivable. There may be information that is useful for forwarding a report. Think of the practitioner field. It is helpful that when you hover over it with your mouse, the complete information appears.
  • Reports are growing wildly, making it confusing due to the large number of users. There is too much information. Logical reporting, such as making SLAs transparent, should be created more easily.
  • The rollout of self-service to the store and the continuous growth of its importance within the organization.
Do not really feel connected at the moment
I am looking to improve our use in the software. Also see a lot off potential in the company

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

A channel for registering and signing up at the same time. Making it measurable and providing an indication for the registrant also makes it user-friendly. However, the amount of information is difficult to funnel. Information is important and for large companies to get other departments to work on this.

TOPdesk Feature Ratings

Incident and problem management
7.0
Organize and prioritize service tickets
10
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
6
ITSM collaboration and documentation
6
ITSM reports and dashboards
5
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented 3 months ago
    Hi Daniel. Thank you for sharing your review. We really appreciate it. I see theres room for improvement on connection Our support department is always ready to assist if you need them so dont hesitate to reach out directly. And thank you for te compliment that you see a lot of potential in TOPdesk as a company. Best regards Victor van der Vring Team TOPdesk

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