Item: RWS Tridion Sites
Rating: 8
Author: Brandon Miller

Overall Satisfaction

Use Cases and Deployment Scope

Tridion was used to support a former client, we assisted implement and manage their CMS platform. Their challenges were managing a content hierarchy, preview/publish content targets and needing support for a technical solution integrating various technologies.

Pros and Cons

Pros

Tridion gives you full capability to build content pages through the use of their component sections that can be used as a building block approach.
The publishing pipelines were very effective when dealing with various environments of dev, qa, staging and production.
I found the internal newsletter management to be very helpful to customer and engagement outreach right within the CMS platform.

Cons

I thought the upgrade process was a little involved going from one major version to another.
Additional Cookbooks could also improve implementation and development of the later versions of the CMS

Return on Investment

Tridion allowed our client the ability to Multivariate test/personalize the web experience which was hugely effective for donations and memebership

Alternatives Considered

EPiServer

Tridion again seemed to be more enterprise level then EpiServer, EpiServer allowed for faster ramp up time of a intuitive .NET framework, but Tridion seemed to have more tools and overall functionality once the CMS was customized towards the needs of the customer.

Likelihood to Renew

This is a fair rating for accessing an organizations needs based on a renewal of the license fee, upgrades, ect.

Likelihood to Recommend

Tridion is a true enterprise CMS, if your organization is well suited for the cost and the ability to capitalize on managed content and make use of the various tools available then its a great investment. Key questions would be size of organization, budget, licenses, etc.

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