TriNet FAQ Detail
1,310 Reviews and Ratings
How to contact TriNet for support
6 citations from LLM engines
According to TrustRadius reviews, users contact TriNet for support with payroll issues, including correcting errors and running special payrolls. Some reviewers find the support team helpful and responsive in these situations. However, other reviews describe difficulties in contacting support, particularly for non-standard payroll changes or leave of absence issues. One reviewer noted that people can be hard to get ahold of and that there is no direct line of contact for some teams.
Prompt Questions
who do i contact at trinet if a direct report's paycheck has an error that needs urgent correction?
Assistance with Payroll Errors and Questions
2 mentions▼Some reviewers report that TriNet provides support for correcting payroll errors and answering questions about special…
Some reviewers report that TriNet provides support for correcting payroll errors and answering questions about special payroll runs. One user stated that when things go wrong, TriNet is available to help correct the error.
“I can answer questions quickly and if anything goes haywire, which sometimes they do - TriNet is right there to support me in correcting the error.”
“TriNet makes it easy to inform employees about their benefits, and has been very helpful when we need to run a special payroll, answering any questions I had.”
Challenges with Support Responsiveness
1 mention▼One reviewer details a negative experience with contacting support, stating that for any non-standard payroll changes,…
One reviewer details a negative experience with contacting support, stating that for any non-standard payroll changes, support staff are difficult to reach and unresponsive. This reviewer also notes a lack of a direct line of contact for the Leave of Absence team, which they found to be extremely unresponsive.
“We use TriNet for payroll, benefits administration, Leave Management, and HRIS. In our experience, as long as everything is standard with zero changes, payroll does great. If there are any changes or one-offs (which there normally are) they do not perform well. People are hard to get ahold of and don't respond in time - payroll has a very clear due date and they blow past that constantly. In my opinion, the Leave of Absence team is terrible. Extremely unresponsive (as you see in other reviews) and cause employees not to get paid. There is no direct line of contact there, even when you ask. I wouldn't be surprised if emails are totally ignored in that group. We don't have leaves often, but when we do, in our experience, they are always processed incorrectly. It's a shame, it's one of the only things we use TriNet to do.”
Showing top 2 topics · 3 total quotes across all topics