Item: TriNet
Rating: 2
Author: Verified User

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

We use TriNet for payroll, benefits administration, Leave Management, and HRIS. In our experience, as long as everything is standard with zero changes, payroll does great. If there are any changes or one-offs (which there normally are) they do not perform well. People are hard to get ahold of and don't respond in time - payroll has a very clear due date and they blow past that constantly. In my opinion, the Leave of Absence team is terrible. Extremely unresponsive (as you see in other reviews) and cause employees not to get paid. There is no direct line of contact there, even when you ask. I wouldn't be surprised if emails are totally ignored in that group. We don't have leaves often, but when we do, in our experience, they are always processed incorrectly. It's a shame, it's one of the only things we use TriNet to do.

Pros and Cons

Pros

Basic payroll with zero changes
Open Enrollment Communication

Cons

Leave Management
Customer Service
Responding to Questions or Issues
Case Management
Transparency in Invoicing
Transparency in Contact Information

Return on Investment

Payroll Accuracy - but we can no longer trust them after they didn't pay an employee and didn't tell us
HR Compliance - they send posters when needed and flag new reports
The benefit plans continue to improve and BCBS invests in places that matter to us

Usability

In my opinion, if you only need very basic support, TriNet is fine. Once you have leaves of absence or questions, in our experience, they are highly inefficient. In our experience, the LOA team is so slow and non-responsive, our employee on leave wasn't paid for a week after payout. I have found that our payroll partner is also unknowledgeable when we have questions. You don't really have a single person you can reach out to - it's always a team and, in our experience, they are hard to get ahold of. I understand their case loads must be huge, but I think that is a TriNet problem the senior leaders need to address.

Support Rating

In my experience, people are extremely slow to respond and I constantly need to follow-up with them. You don't have contact information for the people you need to reach out to directly so have to email group emails instead. For us, it's caused people to miss paychecks. They also have known issues in their intake forms but do not fix them - specifically on the leave side.

Alternatives Considered

Rippling, ADP TotalSource and VensureHR

In my opinion, TriNet is old and slow compared to some of the others.

Key Insights

Do you think TriNet delivers good value for the price?

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Other Software Used

Rippling, ADP TotalSource

Likelihood to Recommend

We do like them for the ATS, but we hardly have any recruiting. I use a
different vendor for Performance Management, Employee Surveys and Engagement,
and Training because their systems were so far behind.

TriNet Feature Ratings

Comments

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Kenyatta Maxwell
(Vendor Representative) commented a month ago
We received your review and are sorry to hear about your frustrations. This is not the level of experience we want our valued customers to have. Please email us at social media at TriNet dot com with your best contact information so we can escalate your concerns and have any open issues addressed. In the meantime we will share your feedback with the appropriate internal teams.

If You Need Support Read Reviews First