TriNet

Score7.7 out of 10

1,273 Reviews and Ratings

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Categories & Use Cases

Videos

Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.6
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.9
View and generate pay and benefit information
Employees can view pay and benefit data and print pay stubs.
Category average: 8.6

Employee recognition
thank a team member
Category average: 7.6
Company Website Posting
Software allows postings to be displayed on the company website
Category average: 7.9
Tracking of all physical assets
Tracking of track laptops, pagers, phones, and other company equipment.
Category average: 8

#1 most frequent

Professional, Scientific, and Technical Services

19.8%

114 installations of 577

“payroll efficiency”
— Head of Human Resources, Advantage Legal Management LLC (11-50 employees)

#2 most frequent

Information

18.7%

108 installations of 577

#3 most frequent

Manufacturing

11.8%

68 installations of 577

“Payroll Accuracy - but we can no longer trust them after they didn't pay an employee and didn't tell us”
— Head of HR, NA (51-200 employees)

Pros

Efficient multi-state payroll processing and tax filings
Comprehensive HR compliance support and advisory services
Responsive customer support and dedicated account management

Cons

Limited and unintuitive reporting and analytics capabilities
Inconsistent customer support responsiveness and issue resolution
High pricing and lack of transparency in fees

Katy Whidden View profile

Head of Human Resources in Human Resources at Advantage Legal Management LLC (11-50 employees employees)

Use Cases and Deployment Scope

We decided to use TriNet for payroll and benefits because, as a small organization, we could not offer reasonably priced benefits. Our payroll system was antiquated as well. It has been so wonderful to work with a company that was able to help us offer health insurance to our dedicated employees. While learning the system has been challenging, the benefits and perks of using TriNet far outweigh those obstacles. I could not be happier with the service I am receiving.

Pros

Benefits using the Healthee tool
offers extra perks to our employees
HR processes as we employ in different states

Cons

More help during training sessions. They rushed through it and were not always available.
updated procedures to give to clients who want to train on their own time
better communication on all the features offered. There were many I wasn't aware of until almost 4 months in!

Return on Investment

HR compliance has been a huge benefit
HR administrative tasks are at an all time low with TriNet's help
payroll efficiency
time off balances are accurate

Usability

Alternatives Considered

ADP Enterprise HR and Justworks

Other Software Used

QuickBooks Online

Katie Mouradian View profile

Community Engagement Manager in Marketing at ASUG (51-200 employees employees)

Use Cases and Deployment Scope

We use Trinet for HR. It does our payroll, tax info, benefits, time off, and training. This is very convenient for staff as it is a one-stop shop for anything HR I need. Makes self-service easier--I'm not bothering our HR specialist with every single question or need, I can figure most things out for myself. It's also a convenient place to access my benefit plans. I can click right through to my health insurance provider login, submit receipts for my FSA/HSA, and look up the upcoming paid days off, all in one spot.

Pros

Payroll
Mandatory trainings.
Benefits administration.

Cons

There are a lot of redirects.
Hard to navigate site.
Long wait times for customer service.

Return on Investment

Employee satisfaction and retention.
Reduce time HR spent on administration.

Usability

Other Software Used

monday.com, HubSpot Marketing Hub, Sprout Social

Janelle Busby, SHRM-CP, CDP View profile

HR Generalist in Human Resources at Wavelynx (51-200 employees employees)

Use Cases and Deployment Scope

We have 100+ employees, and TriNet has been great to work with for payroll and employee management. The platform makes it easy to access tools like creating employee handbooks and employer laws and regulations in each state, and I often call in for support on a variety of topics, such as HR Consultation, how to improve our reporting, and payroll issues. However, often I get contradictory information from our account support and the support I am connected with online. I know they are doing some work to make their platform more tech-forward; however, currently, it is behind the times and disjointed.

Pros

Payroll Administration
Benefits Prep and Education
HR Consultation and Employer Law information with weekly updates

Cons

Training Video schedule. I would like access to these vides when is convenient for me
The ATS
The User Interface is a bit sloppy and confusing

Return on Investment

Open Enrollment was streamlined and easy
Payroll and time keeping all in one place
The knowledge resource center is an easy way to brush up on best practices with HR and the wing is a great place to brainstorm with other HR professionals.

Usability

Alternatives Considered

Workday Cloud Platform, Bullhorn ATS & CRM, ICIMS Hire and ADP Comprehensive Services

Other Software Used

BambooHR®

Verified User

Administrator in Finance and Accounting (201-500 employees employees)

Use Cases and Deployment Scope

Trinet is our PEO, which has eliminated the need for separate insurance brokers, payroll processing vendors, and internal administration of our 401 (k). The move to Trinet has freed up resources and generated significant savings for employees' medical benefits. Additionally, the platform makes it easy for employees to self-serve their accounts for tax changes, direct deposit updates, and many other tasks that previously required time.

Pros

Payroll Processing.
401k Administration.
HR Compliance.
Benefits Administration.

Cons

Expense Management.
Custom Reporting.

Return on Investment

Improved Payroll Processing Time & Accuracy.
Secure & Reliable Compliance Guidance.
Improved Benefit Costs and Breadth of Coverage.

Usability

Alternatives Considered

Paycom, Paychex and ADP TotalSource

Other Software Used

Encompass from ICE Mortgage Technology, QuickBooks Desktop Enterprise, TradingView, Microsoft 365, ChatGPT

Verified User

Team Lead in Human Resources (11-50 employees employees)

Use Cases and Deployment Scope

We are a small business of less than 50 employees; we use TriNet as our employer of record and all HR systems. They broker our benefits and serve as our HRIS system.

Pros

Customer Support.
Education.
Tax and Law updates.

Cons

Documentation of process.
Inconsistencies in standards.

Return on Investment

It helped with benefit increases.
Helps cut down my time manually onboarding.

Usability

Alternatives Considered

Rippling

Other Software Used

Greenhouse, Checkr, Slack

TriNet

What is TriNet?

Categories & Use Cases

Videos

TriNet Key Features

Top Performing Features

Duplicate Candidate Prevention

Direct deposit files

View and generate pay and benefit information

Areas for Improvement

Employee recognition

Company Website Posting

Tracking of all physical assets

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

TriNet Reviews

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Use Cases and Deployment Scope

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