TriNet

Score8 out of 10

1,300 Reviews and Ratings

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Categories & Use Cases

Videos

Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.6
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.9
View and generate pay and benefit information
Employees can view pay and benefit data and print pay stubs.
Category average: 8.7

Candidate development
Candidate development is the ability to assign learning and development goals.
Category average: 7.9
Company Website Posting
Software allows postings to be displayed on the company website
Category average: 7.9
Tracking of all physical assets
Tracking of track laptops, pagers, phones, and other company equipment.
Category average: 8

Most Frequent Users

Top 3 industries using TriNet.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

18.0%

144 installations of 799

“[...] depends on TriNet to manage our payroll and employee benefits, providing our personnel with top-quality insurance options and other benefits.”
— Managing Director, Berkeley Air Monitoring Group (Small Businesses)

#2 most frequent

Information

15.3%

122 installations of 799

“Whenever I have a question, I can call, chat or email or I can create a case.”
— HR Director, Stella Automotive (Small Businesses)

#3 most frequent

Manufacturing

10.8%

86 installations of 799

“We use TriNet for payroll, benefits administration, Leave Management, and HRIS. In our experience, as long as everything is standard with zero changes, payroll does great. If there are any changes or one-offs (which there normally are) they do not perform well. People are hard to get ahold of and don't respond in time - payroll has a very clear due date and they blow past that constantly.”
— Head of HR, NA (Mid-sized Companies)

Pros

Streamlined payroll processing with customization options.
Responsive and dedicated customer support.
Comprehensive HR guidance and compliance support for multi-state regulations.

Cons

Reporting capabilities lack intuition and customization options.
Inconsistent customer support responsiveness and quality.
User interface and navigation are perceived as outdated or difficult.

Carol Sartori

Chief People Officer in Human Resources at MedShift (11-50 employees)

Use Cases and Deployment Scope

We use TriNet for payroll, performance management, time-off tracking, paying contractors, and more. We have a very manual, Word-document-based annual performance review that we will automate for our 2026 performance evaluations. This will allow us to automate and organize all performance reviews by calendar year.

Pros

Prompt customer service.
AI Assistant.
Friendly reminders of open actions.

Cons

There are additional tools on the platform that aren't known until I ask.
Onboarding a second LLC was a difficult and lengthy process.

Return on Investment

Compliance
Reporting is simple.
Payroll
Reporting / Tracking Time Off.

Usability

Alternatives Considered

Insperity and Rippling

Other Software Used

Ramp, Pipedrive

Katy Whidden View profile

Head of Human Resources in Human Resources at Advantage Legal Management LLC (11-50 employees)

Use Cases and Deployment Scope

We decided to use TriNet for payroll and benefits because, as a small organization, we could not offer reasonably priced benefits. Our payroll system was antiquated as well. It has been so wonderful to work with a company that was able to help us offer health insurance to our dedicated employees. While learning the system has been challenging, the benefits and perks of using TriNet far outweigh those obstacles. I could not be happier with the service I am receiving.

Pros

Benefits using the Healthee tool
offers extra perks to our employees
HR processes as we employ in different states

Cons

More help during training sessions. They rushed through it and were not always available.
updated procedures to give to clients who want to train on their own time
better communication on all the features offered. There were many I wasn't aware of until almost 4 months in!

Return on Investment

HR compliance has been a huge benefit
HR administrative tasks are at an all time low with TriNet's help
payroll efficiency
time off balances are accurate

Usability

Alternatives Considered

ADP Enterprise HR and Justworks

Other Software Used

QuickBooks Online

Katie Mouradian View profile

Community Engagement Manager in Marketing at ASUG (51-200 employees)

Use Cases and Deployment Scope

We use Trinet for HR. It does our payroll, tax info, benefits, time off, and training. This is very convenient for staff as it is a one-stop shop for anything HR I need. Makes self-service easier--I'm not bothering our HR specialist with every single question or need, I can figure most things out for myself. It's also a convenient place to access my benefit plans. I can click right through to my health insurance provider login, submit receipts for my FSA/HSA, and look up the upcoming paid days off, all in one spot.

Pros

Payroll
Mandatory trainings.
Benefits administration.

Cons

There are a lot of redirects.
Hard to navigate site.
Long wait times for customer service.

Return on Investment

Employee satisfaction and retention.
Reduce time HR spent on administration.

Usability

Other Software Used

monday.com, HubSpot Marketing Hub, Sprout Social

Russell Bell

Vice President in Corporate at Atlas Lens Co. (11-50 employees)

Use Cases and Deployment Scope

We use TriNet to handle our HR, benefits and payroll.

Pros

Payroll
Benefits
Time and attendance tracking
Onboarding employees
User interface

Cons

Employee training resources
Integrations
Compliance assistance

Return on Investment

TriNet has reduced a significant amount of the HR/payroll/benefits burden
All employees love the system with no complaints about navigation or access to information

Usability

Alternatives Considered

ADP TotalSource, VensureHR and Rippling HCM

Other Software Used

Anthropic Claude, Airtable, Notion

Janelle Busby, SHRM-CP, CDP View profile

HR Generalist in Human Resources at Wavelynx (51-200 employees)

Use Cases and Deployment Scope

We have 100+ employees, and TriNet has been great to work with for payroll and employee management. The platform makes it easy to access tools like creating employee handbooks and employer laws and regulations in each state, and I often call in for support on a variety of topics, such as HR Consultation, how to improve our reporting, and payroll issues. However, often I get contradictory information from our account support and the support I am connected with online. I know they are doing some work to make their platform more tech-forward; however, currently, it is behind the times and disjointed.

Pros

Payroll Administration
Benefits Prep and Education
HR Consultation and Employer Law information with weekly updates

Cons

Training Video schedule. I would like access to these vides when is convenient for me
The ATS
The User Interface is a bit sloppy and confusing

Return on Investment

Open Enrollment was streamlined and easy
Payroll and time keeping all in one place
The knowledge resource center is an easy way to brush up on best practices with HR and the wing is a great place to brainstorm with other HR professionals.

Usability

Alternatives Considered

Workday Cloud Platform, Bullhorn ATS & CRM, ICIMS Hire and ADP Comprehensive Services

Other Software Used

BambooHR®

ADP TotalSource

Insperity

OASIS

TriNet

What is TriNet?

Categories & Use Cases

Videos

TriNet Key Features

Top Performing Features

Duplicate Candidate Prevention

Direct deposit files

View and generate pay and benefit information

Areas for Improvement

Candidate development

Company Website Posting

Tracking of all physical assets

Who Buys & Uses TriNet

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

United Kingdom of Great Britain and Northern Ireland

Canada

Most Frequent Users

HR

Finance

Engineering

TriNet Reviews

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