TriNet

Score7.9 out of 10

1,293 Reviews and Ratings

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Categories & Use Cases

Videos

Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.5
View and generate pay and benefit information
Employees can view pay and benefit data and print pay stubs.
Category average: 8.7
Update personal information
Employees can update personal profile with change of address, dependents, or other personal data.
Category average: 8.7

Employee recognition
thank a team member
Category average: 7.5
Company Website Posting
Software allows postings to be displayed on the company website
Category average: 7.9
Tracking of all physical assets
Tracking of track laptops, pagers, phones, and other company equipment.
Category average: 8

Most Frequent Users

Top 3 industries using TriNet.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

18.1%

136 installations of 753

“It has been so wonderful to work with a company that was able to help us offer health insurance to our dedicated employees.”
— Head of Human Resources, Advantage Legal Management LLC (Small Businesses)

#2 most frequent

Information

15.5%

117 installations of 753

“Whenever I have a question, I can call, chat or email or I can create a case.”
— HR Director, Stella Automotive (Small Businesses)

#3 most frequent

Manufacturing

10.5%

79 installations of 753

“We use TriNet to assist us with all human resource issues, payroll processing and HR training.”
— Executive Administrator, Que-Media (Small Businesses)

Pros

Streamlined payroll processing and tax filings
Comprehensive benefits administration with competitive packages
Expert HR guidance and advisory services, especially for multi-state employers

Cons

Limited and difficult-to-customize reporting and analytics features
Inconsistent customer support responsiveness for critical issues
Lack of transparency and high costs for medical benefits and fees

Carol Sartori

Chief People Officer in Human Resources at MedShift (11-50 employees employees)

Use Cases and Deployment Scope

We use TriNet for payroll, performance management, time-off tracking, paying contractors, and more. We have a very manual, Word-document-based annual performance review that we will automate for our 2026 performance evaluations. This will allow us to automate and organize all performance reviews by calendar year.

Pros

Prompt customer service.
AI Assistant.
Friendly reminders of open actions.

Cons

There are additional tools on the platform that aren't known until I ask.
Onboarding a second LLC was a difficult and lengthy process.

Return on Investment

Compliance
Reporting is simple.
Payroll
Reporting / Tracking Time Off.

Usability

Alternatives Considered

Insperity and Rippling

Other Software Used

Ramp, Pipedrive

Katy Whidden View profile

Head of Human Resources in Human Resources at Advantage Legal Management LLC (11-50 employees employees)

Use Cases and Deployment Scope

We decided to use TriNet for payroll and benefits because, as a small organization, we could not offer reasonably priced benefits. Our payroll system was antiquated as well. It has been so wonderful to work with a company that was able to help us offer health insurance to our dedicated employees. While learning the system has been challenging, the benefits and perks of using TriNet far outweigh those obstacles. I could not be happier with the service I am receiving.

Pros

Benefits using the Healthee tool
offers extra perks to our employees
HR processes as we employ in different states

Cons

More help during training sessions. They rushed through it and were not always available.
updated procedures to give to clients who want to train on their own time
better communication on all the features offered. There were many I wasn't aware of until almost 4 months in!

Return on Investment

HR compliance has been a huge benefit
HR administrative tasks are at an all time low with TriNet's help
payroll efficiency
time off balances are accurate

Usability

Alternatives Considered

ADP Enterprise HR and Justworks

Other Software Used

QuickBooks Online

Katie Mouradian View profile

Community Engagement Manager in Marketing at ASUG (51-200 employees employees)

Use Cases and Deployment Scope

We use Trinet for HR. It does our payroll, tax info, benefits, time off, and training. This is very convenient for staff as it is a one-stop shop for anything HR I need. Makes self-service easier--I'm not bothering our HR specialist with every single question or need, I can figure most things out for myself. It's also a convenient place to access my benefit plans. I can click right through to my health insurance provider login, submit receipts for my FSA/HSA, and look up the upcoming paid days off, all in one spot.

Pros

Payroll
Mandatory trainings.
Benefits administration.

Cons

There are a lot of redirects.
Hard to navigate site.
Long wait times for customer service.

Return on Investment

Employee satisfaction and retention.
Reduce time HR spent on administration.

Usability

Other Software Used

monday.com, HubSpot Marketing Hub, Sprout Social

Janelle Busby, SHRM-CP, CDP View profile

HR Generalist in Human Resources at Wavelynx (51-200 employees employees)

Use Cases and Deployment Scope

We have 100+ employees, and TriNet has been great to work with for payroll and employee management. The platform makes it easy to access tools like creating employee handbooks and employer laws and regulations in each state, and I often call in for support on a variety of topics, such as HR Consultation, how to improve our reporting, and payroll issues. However, often I get contradictory information from our account support and the support I am connected with online. I know they are doing some work to make their platform more tech-forward; however, currently, it is behind the times and disjointed.

Pros

Payroll Administration
Benefits Prep and Education
HR Consultation and Employer Law information with weekly updates

Cons

Training Video schedule. I would like access to these vides when is convenient for me
The ATS
The User Interface is a bit sloppy and confusing

Return on Investment

Open Enrollment was streamlined and easy
Payroll and time keeping all in one place
The knowledge resource center is an easy way to brush up on best practices with HR and the wing is a great place to brainstorm with other HR professionals.

Usability

Alternatives Considered

Workday Cloud Platform, Bullhorn ATS & CRM, ICIMS Hire and ADP Comprehensive Services

Other Software Used

BambooHR®

Marcos Espinoza

Dispatch Supervisor in Corporate at Terraboost Media LLC (51-200 employees employees)

Use Cases and Deployment Scope

I use TriNet to track employee work hours as well as employee vacation and sick time. I also use TriNet to request and track my time off. I have used TriNet Perform the last two years for performance reviews.

Pros

Employee Performance Reviews
Monitoring time off for employees.
Benefits tracking.

Cons

Going back and forth from Payroll view to Weekly view of employee hours needs to be more fluid.
Real time view of employee and sick time availability.
Benefits being visible on TriNet app.

Return on Investment

TriNet Perform allows for efficient performance review processes.
TriNet app allows traveling employees to start and end their work day accurately.

Usability

Other Software Used

Onfleet, Google Sheets

ADP TotalSource

Insperity

OASIS

TriNet

What is TriNet?

Categories & Use Cases

Videos

TriNet Key Features

Top Performing Features

Duplicate Candidate Prevention

View and generate pay and benefit information

Update personal information

Areas for Improvement

Employee recognition

Company Website Posting

Tracking of all physical assets

Who Buys & Uses TriNet

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

United Kingdom of Great Britain and Northern Ireland

Canada

Most Frequent Users

HR

Finance

Engineering

TriNet Reviews

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Use Cases and Deployment Scope

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Use Cases and Deployment Scope

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Use Cases and Deployment Scope

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