TrustRadius Insights for TriNet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
High Satisfaction with Customer Service: Users have consistently praised TriNet for its responsive and accessible support team, with many highlighting the personalized assistance from dedicated HR representatives. Reviewers often mention the quick responses and ease of communication provided by the customer service team.
Comprehensive Benefit Program: Many users appreciate TriNet's benefit program for its ease of annual renewal, comprehensive health benefits for employees, and a wide range of choices available. They find the variety of benefit options along with professional support to be advantageous in meeting diverse employee needs.
Efficient Payroll Processing: Users find TriNet's payroll services to be straightforward and effective, commending the platform for its simplicity, efficiency, and timely updates on federal, state, and local requirements. The seamless payroll processing system is noted for enabling easy submission of expenses for reimbursement and PTO requests via the portal.
We’ve had a very positive experience working with TriNet. Their team has been responsive, knowledgeable, and supportive, especially when navigating complex HR and payroll matters. They provide clear guidance, timely follow-up, and practical solutions that make day-to-day HR operations much more manageable. It’s reassuring to work with a partner that understands our business needs and is consistently reliable. We appreciate the level of service and support TriNet provides and would recommend them to other growing organizations.
Pros
Customer Service
Payroll
Benefits
Cons
onboarding
benefits enrollment - the process is not user friendly
Likelihood to Recommend
They are well staffed and respond quickly to issues. The website is not user friendly and it's difficult to navigate at times.
VU
Verified User
Administrator in Human Resources (11-50 employees)
We currently use TriNet for benefits, payroll, and the HRIS. We have an external timekeeping system and our data is fed into the TriNet system for payroll processing. We have our employees enroll in the benefits through TriNet. We track and manage our employee profiles through TriNet as well. We have other features that we pay for, but they are not utilized.
Pros
TriNet has great feature with The Wing Community where you can learn a lot about the system and earn rewards
It has a robust reporting feature for analyzing and reviewing data
TriNet is great at keeping track of I-9 statuses and sending reminders
Cons
The work history feature on the employee profiles does not show the data properly (it will show an entry, but information says "no details". It is hard to see changes quickly without running a report
I'd like to see TriNet integrate with more systems to allow for better functionality
It would be nice if TriNet had more features on the ATS, like texting applicants, AI assistance, setting up interviews in the system, etc.
Likelihood to Recommend
While TriNet has some great features, I have found that other systems are more user-friendly and offer more. Also, the benefit rates are really high.
VU
Verified User
Professional in Human Resources (201-500 employees)
TriNet is a Professional Employer Organization that co-employs our workforce and assists in HR support, payroll and HRIS. They have been around a long time but unfortunately, in my opinion, have not evolved or kept up with the times. There is a lot of manual process.
Pros
In my experience, Some of their reps are very educated in HR.
You can usually get to a live personal quickly.
Cons
In my experience, Buggy and old-fashioned platform.
In my experience, Lack of meaningful benefits negotiation support.
In my experience, Lack of ownership and partnership overall.
In my opinion, Not a good value for the pricing.
Likelihood to Recommend
I would never recommend TriNet unfortunately. They are not going to advocate for the client when the rubber hits the road. I also understand they've recently had some financial difficulties, so I suspect this is driving some of the poor support as well. We had a really disappointing renewal last year for our BIS. It was easy to get much better quotes and long-term support from other PEOs and quality brokers.
VU
Verified User
C-Level Executive in Human Resources (11-50 employees)
Sustainability Partners uses TriNet as our all-in-one HR, payroll, benefits, and compliance platform to support our fully remote, multi-state workforce. TriNet manages our payroll, tax filings, benefits enrollment, and onboarding processes, and provides HR guidance on employee relations and state-specific leave compliance. We also use TriNet’s expense management software for employee reimbursement, which integrates directly with payroll for a seamless process. Overall, TriNet helps us stay compliant, streamline operations, and provide a consistent employee experience across 11 states.
Pros
Customer support is great when working with Amy Hoffman. She's always very quick to respond and helpful. I'd say she's the thing that makes me want to stay with TriNet the most.
The webinars are very helpful. I utilize those frequently and our CFO has signed up for some as well.
The expense management system has been very helpful. There are a couple issues with it, but it's leaps better than what the company was doing before this system through TriNet.
Cons
The cloud expense platform has proven difficult at times. The most recent issue is that an expense was exported twice onto payroll. I'm not sure why that would even be allowed to happen-- for what purpose would that capability serve in a positive way? Also, I don't like that I can't sort the company reports by employee or date. I also really don't like that employees can only access the web browser using their TriNet employee page instead of being able to log directly into the cloud expense platform using the same TriNet credentials as the employee portal.
The cost of medical benefits is very high and we're having to look at alternatives, which I don't want to do, but executive leadership is insisting due to the costs to both employees and us as the employer.
I don't like that I can't access a dependent level census report because we have under 50 employees. I also don't like that we can only do a benefits carve out on a quarterly basis even though we have a month to month contract. That alone may force us into having to leave TriNet because we just can't continue having our people pay such high premiums.
Likelihood to Recommend
TriNet is extremely knowledgeable and able to meet a wide variety of needs, such as handling K-1 employees and employees in Hawaii. It's challenging in the sense that pulling reports can result in blocks/barriers based on the number of employees one has.
Trinet takes care of payroll concerns. Everything from monitoring, on-cycle, and off-cycle payroll runs. Trinet also takes care of compliance concerns not only for leavers but also for people taking extended leaves of absence. They are able to provide sound advice and notes reminding us of compliance every step of the way. Apart from that, they take care of health benefits for our US employees.
Pros
Compliance notices and reminders for leavers.
Payroll codes.
Onboarding.
I-9 validation.
Cons
Filling in information for Extended LOAs and applying it to payroll.
Answering compliance questions for particular situations.
Benefits offerings.
Likelihood to Recommend
Overall, Trinet has been a reliable partner on almost all facets of HR, but it needs some work on dealing with compliance issues, and more so not satisfied with how LOAs are filed in the system. With the many things HR is accomplishing, it would be best that what is updated is also reflected in the platform. A mistake or deduction on payroll is a big deal for employees.
I use TriNet for payroll processing, benefits enrollment (including retirement account setup), PTO/leave accrual process, job costing, and reports/analytics. Our company is using TriNet PEO model and it has been working well for the company for at least 6+ years that I have been working in my role.
Pros
Fantastic customer service and communication in most cases
Easy-to-navigate platforms, browser and mobile apps
Community-oriented product offers
Excellent benefits offerings and easy, simple enrollment process
Cons
Follow-up on resolution for systematic cases
PTO/leave accrual used to be off, incorrect and taking too long to reconcile
The same PTO/leave accrual issue recurring too many times for a long time
Likelihood to Recommend
TriNet assigns a specific payroll specialist to assist with payroll processing for my company. In general, our company also has an assigned Associate Customer Success Consultant for all of our requests or cases. TriNet teams have almost always provided excellent customer service and helpful information to help with decision-making. TriNet also offers great educational materials and newsletters to help keep employers informed and compliant with any updates.
We use TriNet as our PEO to handle comprehensive HR and payroll functions. This includes payroll processing, managing employee benefits like health insurance and 401(k) plans, ensuring compliance with state regulations, and receiving HR advisory support for issues like onboarding and performance management.
Pros
Best in class account support from a dedicated customer relationship manager and a customer success consultant.
Intuitive and powerful online and mobile application for both employee and administrator use.
Access to many health benefits and carriers, including an EAP.
Always available employee and admin support through phone, email, and chat functions.
Simple and straightforward payroll processing.
Cons
Time and Attendance module does not truly integrate with the Payroll Processing module.
More intuitive report building.
Better applicant tracking system.
Likelihood to Recommend
TriNet excels at supporting growing startups and small to medium size companies seeking a streamlined, low-maintenance solution for payroll and benefits management, while ensuring top-tier, fully compliant services. This enables smaller teams to effectively manage HR challenges without dedicated in-house HR personnel, leveraging TriNet's expert compliance specialists to field inquiries and resolve emerging concerns promptly. From our experience, this level of compliance support and expertise is the main reason why we continue our relationship with TriNet. We also have had the same account representatives from day one, and they both are rockstars!
[...] depends on TriNet to manage our payroll and employee benefits, providing our personnel with top-quality insurance options and other benefits. Further, they facilitate hiring and employment regulations across the several states where we have staff. They have also greatly simplified for us the on-boarding process for foreign employees working on student visas and given us confidence that we are following all applicable regulations correctly. The TriNet online platform offers us a one-stop login for all our HR needs and reporting.
Pros
Responds quickly and effectively to inquiries through both the chat or phone options.
Customizes the payroll approval process to meet our needs.
Offers a forum that allows us to connect with other small businesses in the TriNet network to crowdsource recommendations for a range of business issues.
Cons
The online interface for the annual benefits strategy is difficult to navigate and not intuitive.
Sometimes the payroll processing division provides explanations that are not very clear or accessible to non-HR professionals.
The cost of the service is at the higher end of the market offerings.
Likelihood to Recommend
I have recommended TriNet to other start-ups and small businesses that I think would be a good fit for this service. This includes companies who have employees in more than one location; have prioritized employee benefits to increase retentions; and can afford the service. I am excited that TriNet can now support companies with employees outside the United States as well.
