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TriNet Reviews and Ratings

Rating: 7.6 out of 10
Score
7.6 out of 10

Community insights

TrustRadius Insights for TriNet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

High Satisfaction with Customer Service: Users have consistently praised TriNet for its responsive and accessible support team, with many highlighting the personalized assistance from dedicated HR representatives. Reviewers often mention the quick responses and ease of communication provided by the customer service team.

Comprehensive Benefit Program: Many users appreciate TriNet's benefit program for its ease of annual renewal, comprehensive health benefits for employees, and a wide range of choices available. They find the variety of benefit options along with professional support to be advantageous in meeting diverse employee needs.

Efficient Payroll Processing: Users find TriNet's payroll services to be straightforward and effective, commending the platform for its simplicity, efficiency, and timely updates on federal, state, and local requirements. The seamless payroll processing system is noted for enabling easy submission of expenses for reimbursement and PTO requests via the portal.

Reviews

788 Reviews

Increasing fees

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

TriNet was our PEO 2020-2025.

As a small non-profit, it was our solution for all HR processes including payroll, benefits, hiring, etc.

We did not use the expense management system.

Pros

  • Offers all the systems we need (payroll, benefits, EAP, etc)
  • Payroll processing is straightforward
  • Hiring platform has improved
  • The Wing platform has been a helpful new asset
  • Account manager and payroll manager were both great

Cons

  • Tax team is understaffed and slow to respond
  • "Technology fees" continue to be a surprise assessment
  • Online case numbers are lost or closed out without resolutions
  • Overall PEPM fees are expensive

Likelihood to Recommend

For a large company that knows exactly what they need and just want a tech-based solution, TriNet could be a good fit

For smaller companies that have limited budget or need to ensure that all legal/tax issues are covered - would be best to find another provider.

Vetted Review
TriNet
5 years of experience

Trinet Review

Rating: 9 out of 10

Use Cases and Deployment Scope

We’ve had a very positive experience working with TriNet. Their team has been responsive, knowledgeable, and supportive, especially when navigating complex HR and payroll matters. They provide clear guidance, timely follow-up, and practical solutions that make day-to-day HR operations much more manageable. It’s reassuring to work with a partner that understands our business needs and is consistently reliable. We appreciate the level of service and support TriNet provides and would recommend them to other growing organizations.

Pros

  • Customer Service
  • Payroll
  • Benefits

Cons

  • onboarding
  • benefits enrollment - the process is not user friendly

Likelihood to Recommend

They are well staffed and respond quickly to issues. The website is not user friendly and it's difficult to navigate at times.

Vetted Review
TriNet
4 years of experience

2025 TriNet Review

Rating: 5 out of 10

Use Cases and Deployment Scope

We currently use TriNet for benefits, payroll, and the HRIS. We have an external timekeeping system and our data is fed into the TriNet system for payroll processing. We have our employees enroll in the benefits through TriNet. We track and manage our employee profiles through TriNet as well. We have other features that we pay for, but they are not utilized.

Pros

  • TriNet has great feature with The Wing Community where you can learn a lot about the system and earn rewards
  • It has a robust reporting feature for analyzing and reviewing data
  • TriNet is great at keeping track of I-9 statuses and sending reminders

Cons

  • The work history feature on the employee profiles does not show the data properly (it will show an entry, but information says "no details". It is hard to see changes quickly without running a report
  • I'd like to see TriNet integrate with more systems to allow for better functionality
  • It would be nice if TriNet had more features on the ATS, like texting applicants, AI assistance, setting up interviews in the system, etc.

Likelihood to Recommend

While TriNet has some great features, I have found that other systems are more user-friendly and offer more. Also, the benefit rates are really high.

Vetted Review
TriNet
1 year of experience

In my opinion, TriNet should be a last choice

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

TriNet is a Professional Employer Organization that co-employs our workforce and assists in HR support, payroll and HRIS. They have been around a long time but unfortunately, in my opinion, have not evolved or kept up with the times. There is a lot of manual process.

Pros

  • In my experience, Some of their reps are very educated in HR.
  • You can usually get to a live personal quickly.

Cons

  • In my experience, Buggy and old-fashioned platform.
  • In my experience, Lack of meaningful benefits negotiation support.
  • In my experience, Lack of ownership and partnership overall.
  • In my opinion, Not a good value for the pricing.

Likelihood to Recommend

I would never recommend TriNet unfortunately. They are not going to advocate for the client when the rubber hits the road. I also understand they've recently had some financial difficulties, so I suspect this is driving some of the poor support as well. We had a really disappointing renewal last year for our BIS. It was easy to get much better quotes and long-term support from other PEOs and quality brokers.

Vetted Review
TriNet
5 years of experience

Mostly Great

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Sustainability Partners uses TriNet as our all-in-one HR, payroll, benefits, and compliance platform to support our fully remote, multi-state workforce. TriNet manages our payroll, tax filings, benefits enrollment, and onboarding processes, and provides HR guidance on employee relations and state-specific leave compliance. We also use TriNet’s expense management software for employee reimbursement, which integrates directly with payroll for a seamless process. Overall, TriNet helps us stay compliant, streamline operations, and provide a consistent employee experience across 11 states.

Pros

  • Customer support is great when working with Amy Hoffman. She's always very quick to respond and helpful. I'd say she's the thing that makes me want to stay with TriNet the most.
  • The webinars are very helpful. I utilize those frequently and our CFO has signed up for some as well.
  • The expense management system has been very helpful. There are a couple issues with it, but it's leaps better than what the company was doing before this system through TriNet.

Cons

  • The cloud expense platform has proven difficult at times. The most recent issue is that an expense was exported twice onto payroll. I'm not sure why that would even be allowed to happen-- for what purpose would that capability serve in a positive way? Also, I don't like that I can't sort the company reports by employee or date. I also really don't like that employees can only access the web browser using their TriNet employee page instead of being able to log directly into the cloud expense platform using the same TriNet credentials as the employee portal.
  • The cost of medical benefits is very high and we're having to look at alternatives, which I don't want to do, but executive leadership is insisting due to the costs to both employees and us as the employer.
  • I don't like that I can't access a dependent level census report because we have under 50 employees. I also don't like that we can only do a benefits carve out on a quarterly basis even though we have a month to month contract. That alone may force us into having to leave TriNet because we just can't continue having our people pay such high premiums.

Likelihood to Recommend

TriNet is extremely knowledgeable and able to meet a wide variety of needs, such as handling K-1 employees and employees in Hawaii. It's challenging in the sense that pulling reports can result in blocks/barriers based on the number of employees one has.

Trinet as a partner.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Trinet takes care of payroll concerns. Everything from monitoring, on-cycle, and off-cycle payroll runs. Trinet also takes care of compliance concerns not only for leavers but also for people taking extended leaves of absence. They are able to provide sound advice and notes reminding us of compliance every step of the way. Apart from that, they take care of health benefits for our US employees.

Pros

  • Compliance notices and reminders for leavers.
  • Payroll codes.
  • Onboarding.
  • I-9 validation.

Cons

  • Filling in information for Extended LOAs and applying it to payroll.
  • Answering compliance questions for particular situations.
  • Benefits offerings.

Likelihood to Recommend

Overall, Trinet has been a reliable partner on almost all facets of HR, but it needs some work on dealing with compliance issues, and more so not satisfied with how LOAs are filed in the system. With the many things HR is accomplishing, it would be best that what is updated is also reflected in the platform. A mistake or deduction on payroll is a big deal for employees.

Vetted Review
TriNet
3 years of experience

TriNet is built with people and for the people

Rating: 8 out of 10

Use Cases and Deployment Scope

I use TriNet for payroll processing, benefits enrollment (including retirement account setup), PTO/leave accrual process, job costing, and reports/analytics. Our company is using TriNet PEO model and it has been working well for the company for at least 6+ years that I have been working in my role.

Pros

  • Fantastic customer service and communication in most cases
  • Easy-to-navigate platforms, browser and mobile apps
  • Community-oriented product offers
  • Excellent benefits offerings and easy, simple enrollment process

Cons

  • Follow-up on resolution for systematic cases
  • PTO/leave accrual used to be off, incorrect and taking too long to reconcile
  • The same PTO/leave accrual issue recurring too many times for a long time

Likelihood to Recommend

TriNet assigns a specific payroll specialist to assist with payroll processing for my company. In general, our company also has an assigned Associate Customer Success Consultant for all of our requests or cases. TriNet teams have almost always provided excellent customer service and helpful information to help with decision-making. TriNet also offers great educational materials and newsletters to help keep employers informed and compliant with any updates.

Vetted Review
TriNet
6 years of experience

TriNet - exceptional PEO

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use TriNet as our PEO to handle comprehensive HR and payroll functions. This includes payroll processing, managing employee benefits like health insurance and 401(k) plans, ensuring compliance with state regulations, and receiving HR advisory support for issues like onboarding and performance management.

Pros

  • Best in class account support from a dedicated customer relationship manager and a customer success consultant.
  • Intuitive and powerful online and mobile application for both employee and administrator use.
  • Access to many health benefits and carriers, including an EAP.
  • Always available employee and admin support through phone, email, and chat functions.
  • Simple and straightforward payroll processing.

Cons

  • Time and Attendance module does not truly integrate with the Payroll Processing module.
  • More intuitive report building.
  • Better applicant tracking system.

Likelihood to Recommend

TriNet excels at supporting growing startups and small to medium size companies seeking a streamlined, low-maintenance solution for payroll and benefits management, while ensuring top-tier, fully compliant services. This enables smaller teams to effectively manage HR challenges without dedicated in-house HR personnel, leveraging TriNet's expert compliance specialists to field inquiries and resolve emerging concerns promptly. From our experience, this level of compliance support and expertise is the main reason why we continue our relationship with TriNet. We also have had the same account representatives from day one, and they both are rockstars!

TriNet provides excellent HR services to small businesses

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

[...] depends on TriNet to manage our payroll and employee benefits, providing our personnel with top-quality insurance options and other benefits. Further, they facilitate hiring and employment regulations across the several states where we have staff. They have also greatly simplified for us the on-boarding process for foreign employees working on student visas and given us confidence that we are following all applicable regulations correctly. The TriNet online platform offers us a one-stop login for all our HR needs and reporting.

Pros

  • Responds quickly and effectively to inquiries through both the chat or phone options.
  • Customizes the payroll approval process to meet our needs.
  • Offers a forum that allows us to connect with other small businesses in the TriNet network to crowdsource recommendations for a range of business issues.

Cons

  • The online interface for the annual benefits strategy is difficult to navigate and not intuitive.
  • Sometimes the payroll processing division provides explanations that are not very clear or accessible to non-HR professionals.
  • The cost of the service is at the higher end of the market offerings.

Likelihood to Recommend

I have recommended TriNet to other start-ups and small businesses that I think would be a good fit for this service. This includes companies who have employees in more than one location; have prioritized employee benefits to increase retentions; and can afford the service. I am excited that TriNet can now support companies with employees outside the United States as well.

TriNet is very helpful

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Multi state employees, we use TriNet to cover all those out of state items.

Pros

  • Multi state HR
  • Benefits
  • Pto tracking

Cons

  • More robust explanations or SOPs portal usage like creating reports

Likelihood to Recommend

Convenient to use but fees can add up

Vetted Review
TriNet
2 years of experience