TrustRadius: an HG Insights company

Udemy Business

Score8.6 out of 10

89 Reviews and Ratings

Top Performing Features

  • Learning reporting & analytics

    Provides insights into course completion, engagement with learning content, etc.

    Category average: 8.9

  • Course authoring

    Users can develop and assemble online learning content.

    Category average: 7.9

  • Course Searches

    The ability to search for courses by name, type of course, course authors, or materials covered.

    Category average: 7.6

Areas for Improvement

  • Historical Metrics

    Centralized learning history where users can track their progress and learning goals.

    Category average: 7.9

  • Automation & Integration

    The platform integrates with various other systems to allow for automation features such as adding or removing users from courses and auto-enrollment in courses.

    Category average: 8.4

  • Gamification

    Presents course material in a game-like format to increase engagement and enjoyment.

    Category average: 7.7

Who Buys & Uses Udemy Business

Pros

  • Extensive and current educational offerings
  • Effective for skill development and certification
  • Intuitive and well-structured user interface

Cons

  • Lack of interactive features (e.g., live classes, direct instructor communication)
  • Limitations in assignment handling and quiz options
  • Variable course quality and inconsistent instructor video production

Makes enablement managers look like rockstars

Use Cases and Deployment Scope

We used Udemy in Customer Success Enablement to create custom learning paths for our team, particularly for certain skill trainings for which we did not have an in-house subject matter expert. Obviously, sharing access to a tool like Udemy org-wide instead of hiring subject matter experts for every conceivable topic saves money.

Pros

  • Ability to customize learning paths
  • Range of topics available to learn
  • Pleasant UI; not too busy

Cons

  • I had no complaints when using Udemy!

Return on Investment

  • Higher quality trainings for frontline employees when no SME present
  • Time saved by being able to take sections of courses (instead of entire course)
  • Time saved for employees by using Udemy SMEs instead of requiring time of in-house SMEs

Usability

Alternatives Considered

LinkedIn Learning (Lynda.com)

Other Software Used

LinkedIn Learning (Lynda.com), Atlassian Confluence, Canopy

Udemy Business makes learning easy

Use Cases and Deployment Scope

I use Udemy Business to help myself stay skilled up. We can also allocate a specific course for our interns and then track their progress

Pros

  • Build and publish course plans
  • Track members progress
  • Make learning fun

Return on Investment

  • Can learn from anywhere at your own pace
  • Track members progress

Usability

Alternatives Considered

Cybrary

Other Software Used

Tenable Nessus, Tenable Vulnerability Management, SentinelOne Singularity

A Versatile Learning Platform

Pros

  • Vast, Continuously Updated Course Library
  • Instructors with Real-World Experience
  • Bite Sized, Modular Lessons
  • High Value for Cost

Cons

  • Limited Certifications or Accreditation
  • Course Quality Varies Widely

Return on Investment

  • Cuts Costs by Replacing Expensive External Training
  • Accelerates Project Delivery Through Fast, On-Demand Upskilling
  • Boosts Confidence, Capability, and Long-Term Retention

Usability

Alternatives Considered

Coursera, LinkedIn Learning (Lynda.com), Adobe Learning Manager and MasterClass

Udemy Business for Software Company

Use Cases and Deployment Scope

We use Udemy Business for almost all our learning programs: Software Engineer trainings, Leadership Academies, Train the trainers courses, personal development, and we create our own courses for onboarding

Pros

  • It is a well structure platform that can work as an LMS
  • User intuitive for admins
  • The reporting dashboard is clear and self-managed

Cons

  • The teaching interface is poorly designed for handling assignments and quiz results
  • They could add more options to their quiz types as pairing or other evaluation methodologies

Return on Investment

  • We trained more than 300 managers participating in our Leadership Academy through curated Udemy content that we articulated with live sessions
  • When a project ends, we send our developers to a training academy so they can catch up on the latest industry trends and get ready for their next challenge, this has help us to reduce attrition

Usability

Alternatives Considered

Coursera, EdApp and Google Classroom

Other Software Used

SoftExpert Suite, Coursera, EdApp, Google Classroom, ChatGPT

Employee Development Platform for enhancement

Use Cases and Deployment Scope

Udemy Business is helping our team in developing and testing by providing learning from various courses of our use and it is helping to enhance the skills of every team member, Sometimes when we try to develop or test , various cases are left, and sometimes integrations and all don't work as per our knowledge, so Udemy makes it easy for setting up the program through their courses.

Pros

  • It provides Certfication and helps in specializing the skills
  • Provides a Platform fot Personal development
  • It also helps for Cross Department Training

Cons

  • It should also provide an option for LIVE classes or it should have a platform tto connect with the course owner , so that doubts can be clear.
  • We can customize course as per are need should be provided.
  • It should provide games instead of Test, so that user can feel more interacted in learning.

Return on Investment

  • In just some amount , it has helped in increasing employees skills and productivity.
  • It has reduced are training cost , saved time , on demand learning across our team
  • To increase ROi ,it should provide more learning courses with different integration and updated courses

Usability

Alternatives Considered

LinkedIn Learning (Lynda.com) and Coursera

Other Software Used

OneDrive, MySQL Workbench