TrustRadius Insights
Easy Shopping: Users have found vClerk to be a good tool with a good user experience, making it easy to shop for products and compare …
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What is vClerk?
vClerk is a business software product that offers a unique video shopping experience for customers. It enables businesses to connect virtually with their customers through live video calling and chat, providing personalized recommendations by showcasing products in real-time using face-to-face communication....
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STARTER - PAY AS YOU GO
$0
Cloud
per month
FREE - FOREVER
$0
Cloud
per month
BASIC - FOR MEDIUM TRAFFIC
$49
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://vclerk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
VClerk Demo
YouTube
Product Details
- About
- Competitors
- Tech Details
What is vClerk?
vClerk is a business software product that offers a unique video shopping experience for customers. It enables businesses to connect virtually with their customers through live video calling and chat, providing personalized recommendations by showcasing products in real-time using face-to-face communication. The software assists businesses in answering difficult questions related to their products such as payment methods and shipping time, thus reducing cart abandonment and returns while increasing customer loyalty.
vClerk's key features help businesses guide and support their customers through the checkout process as they would experience in a physical store. In addition, it allows businesses to showcase and compare products and their features, making it easier for customers to find what they are searching for. One of vClerk's capabilities is its ability to facilitate virtual interactions during regular checkout processes without needing additional windows or links. Overall, vClerk aims to provide an immersive online shopping experience between buyers and sellers resulting in positive outcomes such as increased revenue stream due to higher sales conversion rates by ensuring customer satisfaction each step of the way.
vClerk Features
- Supported: 4k video streaming: Users can provide customers with 4k mobile streaming video quality
- Supported: Flexibility: The user can tailor the widget with visuals and messaging, configure time slots, and the widget’s behavior
- Supported: Pay-as-you-go: Only pay for the time you and customers are talking face-to-face
- Supported: Zero Overhead: All the products in the catalog are automatically uploaded and available for presentation to customers
vClerk Screenshots
vClerk Competitors
vClerk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy Shopping: Users have found vClerk to be a good tool with a good user experience, making it easy to shop for products and compare features. Multiple reviewers have appreciated the ability of vClerk to showcase and compare products and features, making it easier for customers to find and purchase what they are looking for.
Helpful Chat Functionality: The live chat and messaging functions of vClerk were described as very helpful, allowing for swift transfer of information between colleagues and providing customers with the ability to ask questions and seek clarifications. Reviewers have noted that the live and interactive embedded chat system is a standout feature that provides quick and easy communication with colleagues and customers.
Improved Customer Experience: The user praised vClerk's focus on customer feedback, noting that occasional feedback requests helped improve the overall customer experience. Several reviewers highlighted personalization of features as extremely beneficial while using vClerk which in turn drives retailer loyalty and conversions by recreating an in-store experience for online customers.
High Monthly Pricing: Some users have expressed that the monthly pricing of vClerk is relatively high compared to other similar software options in the market.
Limited Customizations: According to some reviewers, the customizations available with vClerk are limited, which may not be suitable for those looking for a more personalized experience.
Inefficient and Slow Performance: Several users have reported that vClerk can be slow and inefficient at times, leading to hiccups in their system.