Name: Vee24
Price: 1 USD
Author: Vee24

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Text Editors

Development

Alumni Management

Education

Association Management

Business Intelligence (BI)

Calibration Management

Collaboration

Digital Rights Management (DRM)

File Sync

Objectives and Key Results (OKR)

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Asset Tokenization

Blockchain Analysis

Cloud Storage

Data Center Backup

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Network Performance Monitoring

Network Traffic Analysis (NTA)

Robotic Process Automation (RPA)

Runtime Application Self-Protection

SQL Server Performance Monitoring

Telecom Expense Management (TEM)

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Conversion Rate Optimization

Customer Advocacy

Customer Loyalty Program

Email Marketing

Employee Advocacy

Location Intelligence

Marketing Automation

Personalization Engines

Presentation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Camp Management

Card Management

Healthcare Learning Management

Online Voting

Practice Management

Revenue Cycle Management (RCM)

Tour Operator

Warranty Management

Vertical-Specific

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Merging Features: Several users have expressed their amazement at the ability of Vee24 to merge different features like video chat and chatbots into one platform. This integration has been described as a dream come true, allowing businesses to provide a seamless and comprehensive customer experience.

Instant and Personalized Help: Reviewers appreciate the instant and personalized help they receive in real-time through Vee24. The software allows them to quickly solve their doubts and address customer queries efficiently, leading to higher customer satisfaction rates.

Virtual Product Showcase: Many users find great value in Vee24's capability to showcase products without customers having to visit a physical store. This feature is seen as a significant benefit as it enables businesses to reach a wider audience, increase sales opportunities, and enhance the overall customer experience.

Unstable Video Chat Connections: Some users have experienced unstable video chat connections, with freezing screens and pixelated video quality, negatively impacting their overall experience. 

Difficulties with Button Placement on Tablets: The placement of certain buttons, such as the block button and save button, is causing difficulties for users on tablets. The close proximity of these buttons has led to accidental actions during calls, making it difficult to save chat outcomes.

Occasional Glitches and Connection Issues: Users have reported occasional glitches and connection issues that have affected the smooth functioning of the software.

Users have found that Vee24 offers an easy-to-use and intuitive platform that allows them to navigate a virtual universe designed for their needs. This has proven to be particularly valuable for customers who appreciate the ability to interact with their favorite brands in a new and exciting way, all from the comfort of their own homes. The software's interactive features enable users to visit stores virtually, providing a convenient and adaptive experience.

Furthermore, customers have praised the responsiveness and helpfulness of the Vee24 team, as they promptly address any issues that arise. Users have had an overall positive experience with Vee24, finding the software user-friendly and informative during the induction process. Establishing a solid working relationship with Vee24 is highly desirable, and users value clarity on their account client team to foster further development of this relationship.

One key use case of Vee24 is its ability to effectively engage businesses with their customers and gain insight into their needs. The software demonstrates a good understanding of business requirements, allowing companies to tailor their customer interactions accordingly. However, users have expressed an interest in receiving more feedback from Vee24 regarding competitor analysis and areas for improvement. This would enable businesses using Vee24 to further enhance their customer engagement strategies and stay ahead in the market.

Basic

Help.com Chat

Help.com

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Advanced

Premium

Zendesk Chat

Vee24

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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