TrustRadius Insights
Users have found that Vee24 offers an easy-to-use and intuitive platform that allows them to navigate a virtual universe designed for …
Starting at $1 per year
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Basic
$1
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Vee24?
Vee24 Features
- Supported: Auto-Responders
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: File Sharing
- Supported: Geotargeting
- Supported: Mobile Access
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Real-time Consumer-facing Chat
- Supported: Reporting/Analytics
- Supported: Screen Sharing
- Supported: Third Party Integrations
- Supported: Transcripts/Chat History
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
- Supported: Customer History
- Supported: Feedback Management
- Supported: Live Chat
Vee24 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Chromebook, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that Vee24 offers an easy-to-use and intuitive platform that allows them to navigate a virtual universe designed for their needs. This has proven to be particularly valuable for customers who appreciate the ability to interact with their favorite brands in a new and exciting way, all from the comfort of their own homes. The software's interactive features enable users to visit stores virtually, providing a convenient and adaptive experience.
Furthermore, customers have praised the responsiveness and helpfulness of the Vee24 team, as they promptly address any issues that arise. Users have had an overall positive experience with Vee24, finding the software user-friendly and informative during the induction process. Establishing a solid working relationship with Vee24 is highly desirable, and users value clarity on their account client team to foster further development of this relationship.
One key use case of Vee24 is its ability to effectively engage businesses with their customers and gain insight into their needs. The software demonstrates a good understanding of business requirements, allowing companies to tailor their customer interactions accordingly. However, users have expressed an interest in receiving more feedback from Vee24 regarding competitor analysis and areas for improvement. This would enable businesses using Vee24 to further enhance their customer engagement strategies and stay ahead in the market.
Merging Features: Several users have expressed their amazement at the ability of Vee24 to merge different features like video chat and chatbots into one platform. This integration has been described as a dream come true, allowing businesses to provide a seamless and comprehensive customer experience.
Instant and Personalized Help: Reviewers appreciate the instant and personalized help they receive in real-time through Vee24. The software allows them to quickly solve their doubts and address customer queries efficiently, leading to higher customer satisfaction rates.
Virtual Product Showcase: Many users find great value in Vee24's capability to showcase products without customers having to visit a physical store. This feature is seen as a significant benefit as it enables businesses to reach a wider audience, increase sales opportunities, and enhance the overall customer experience.
Unstable Video Chat Connections: Some users have experienced unstable video chat connections, with freezing screens and pixelated video quality, negatively impacting their overall experience.
Difficulties with Button Placement on Tablets: The placement of certain buttons, such as the block button and save button, is causing difficulties for users on tablets. The close proximity of these buttons has led to accidental actions during calls, making it difficult to save chat outcomes.
Occasional Glitches and Connection Issues: Users have reported occasional glitches and connection issues that have affected the smooth functioning of the software.