Name: Velocity Voice
Price: 24.99 USD
Author: Velocity Voice

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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Velocity Voice is a business phone system that offers a range of features to meet the communication needs of small and mid-size businesses. According to the vendor, Velocity Voice is designed for various professions and industries including doctors and medical centers, call centers and telemarketing, hotels and resorts, restaurants and fast food establishments, as well as schools and institutes. It aims to provide an efficient and professional solution for managing business phone systems.

## Key Features

**Auto Attendants**: According to the vendor, Velocity Voice allows for automated call routing and greetings, which is said to enhance call handling efficiency and professionalism.

**Busy Lamp Field**: The vendor claims that Velocity Voice provides visual indicators on phones to show the status of extensions, which is intended to improve call management and reduce interruptions.

**Blacklist**: Velocity Voice is said to have the capability to block incoming calls from specific numbers or ranges, which is claimed to enhance privacy and security for users.

**Call Forwarding**: According to the vendor, Velocity Voice can redirect incoming calls to another phone number or extension, aiming to improve accessibility and responsiveness.

**Call Queues**: Velocity Voice is claimed to manage incoming calls in a queue until an agent is available, with the intention of enhancing customer satisfaction and call center productivity.

**Call Transfer**: The vendor states that Velocity Voice enables seamless call handoffs between employees, facilitating collaboration and efficient call management.

**Call Park**: According to the vendor, Velocity Voice can temporarily hold a call in a specific parking space, aiming to facilitate call transfer and improve flexibility.

**Call Hold**: Velocity Voice is said to have the capability to place a call on hold with background music or custom messages, which is claimed to enhance call management and customer experience.

**Call Screening**: According to the vendor, Velocity Voice enables users to screen incoming calls and choose whether to answer, providing caller information and options to accept or reject calls. This is intended to increase control over incoming calls and reduce interruptions.

**Call Waiting**: Velocity Voice alerts users of incoming calls while they are on another call, allowing users to switch between calls or put one call on hold. The vendor claims that this feature improves call handling and multitasking capabilities.

Voice Quality and Reliability: Several reviewers have praised Velocity Voice for its voice quality and reliability. Users have stated that the software provides a clear line connection that does not break, ensuring smooth communication.

Ease of Use: Many users find Velocity Voice to be simple and easy to use. They appreciate the lack of complexities in setting up and using the software. This user-friendly interface allows for a hassle-free experience in managing their phone system.

Cost Savings: Velocity Voice has been commended by multiple reviewers for its cost-saving benefits. Some users have mentioned that they were able to save up to 50% or more off their phone bills by using this software. Additionally, users appreciate that there are no additional costs for features such as unlimited long-distance calls, call recording, and call queues, making it a cost-effective solution.

Occasional dropped calls: Some users have experienced occasional dropped calls, which may be attributed to either the software or internet connection issues. 

Lack of mobile messaging service: Several users have expressed a desire for Velocity Voice to include a mobile messaging service, as it is currently not available.

Difficulty in learning and using the software: Learning to use Velocity Voice can be challenging and requires effort, which has deterred some users from fully utilizing its functionality.

Velocity Voice has proven to be a versatile and reliable tool for making calls from anywhere, on any device with an internet connection. Users have praised its VoIP network, enabling them to effortlessly connect with others and effectively communicate in various scenarios. Customers have found it particularly useful for outbound calls, facilitating efficient communication with businesses. Reviewers have commended the product's ability to quickly connect with customers over the phone, offering an alternative to video calls when necessary. This feature has been especially beneficial for users within the global business landscape, allowing them to easily reach out to prospects and exchange vital information regardless of their location.

The virtual receptionist feature offered by Velocity Voice has been highly appreciated by callers, providing a professional and streamlined call handling experience. Additionally, users have found the queueing functionality advantageous in efficiently managing incoming calls and ensuring that each one is addressed promptly. The reliable voicemail box for business calls has been instrumental in capturing important messages even outside of regular business hours.

Customers have expressed their satisfaction with Velocity Voice's user-friendly phone system, which eliminates the complications often experienced with previous systems. By providing a single location to answer calls, this product simplifies call management and streamlines communication processes for businesses of all sizes. The high-quality voice mail feature has also received praise from users, ensuring that messages are clear and easily accessible when needed.

Overall, Velocity Voice offers a wide range of use cases that cater to the diverse needs of its customers. Its VoIP network, virtual receptionist, queueing functionality, reliable voicemail box, user-friendly interface, and high-quality voice mail feature combine to provide efficient and effective communication solutions across various industries.

Basic

Essential

Advanced

Complete

FluentCloud

Nectar Desk

Velocity Voice

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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