TrustRadius Insights
Velocity Voice has proven to be a versatile and reliable tool for making calls from anywhere, on any device with an internet connection. …
Starting at $24.99 per month
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What is Velocity Voice?
Velocity Voice is a business phone system that offers a range of features to meet the communication needs of small and mid-size businesses. According to the vendor, Velocity Voice is designed for various professions and industries including doctors and medical centers, call centers and telemarketing,...
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Basic
$24.99
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Velocity Voice?
Velocity Voice is a business phone system that offers a range of features to meet the communication needs of small and mid-size businesses. According to the vendor, Velocity Voice is designed for various professions and industries including doctors and medical centers, call centers and telemarketing, hotels and resorts, restaurants and fast food establishments, as well as schools and institutes. It aims to provide an efficient and professional solution for managing business phone systems.
Key Features
Auto Attendants: According to the vendor, Velocity Voice allows for automated call routing and greetings, which is said to enhance call handling efficiency and professionalism.
Busy Lamp Field: The vendor claims that Velocity Voice provides visual indicators on phones to show the status of extensions, which is intended to improve call management and reduce interruptions.
Blacklist: Velocity Voice is said to have the capability to block incoming calls from specific numbers or ranges, which is claimed to enhance privacy and security for users.
Call Forwarding: According to the vendor, Velocity Voice can redirect incoming calls to another phone number or extension, aiming to improve accessibility and responsiveness.
Call Queues: Velocity Voice is claimed to manage incoming calls in a queue until an agent is available, with the intention of enhancing customer satisfaction and call center productivity.
Call Transfer: The vendor states that Velocity Voice enables seamless call handoffs between employees, facilitating collaboration and efficient call management.
Call Park: According to the vendor, Velocity Voice can temporarily hold a call in a specific parking space, aiming to facilitate call transfer and improve flexibility.
Call Hold: Velocity Voice is said to have the capability to place a call on hold with background music or custom messages, which is claimed to enhance call management and customer experience.
Call Screening: According to the vendor, Velocity Voice enables users to screen incoming calls and choose whether to answer, providing caller information and options to accept or reject calls. This is intended to increase control over incoming calls and reduce interruptions.
Call Waiting: Velocity Voice alerts users of incoming calls while they are on another call, allowing users to switch between calls or put one call on hold. The vendor claims that this feature improves call handling and multitasking capabilities.
Velocity Voice Features
- Supported: Call Monitoring
- Supported: Call Recording
- Supported: Call Routing
- Supported: IVR/Voice Recognition
- Supported: Call Logging
- Supported: Employee Directory
- Supported: Mobile Access
- Supported: Virtual Call Center
Velocity Voice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Velocity Voice has proven to be a versatile and reliable tool for making calls from anywhere, on any device with an internet connection. Users have praised its VoIP network, enabling them to effortlessly connect with others and effectively communicate in various scenarios. Customers have found it particularly useful for outbound calls, facilitating efficient communication with businesses. Reviewers have commended the product's ability to quickly connect with customers over the phone, offering an alternative to video calls when necessary. This feature has been especially beneficial for users within the global business landscape, allowing them to easily reach out to prospects and exchange vital information regardless of their location.
The virtual receptionist feature offered by Velocity Voice has been highly appreciated by callers, providing a professional and streamlined call handling experience. Additionally, users have found the queueing functionality advantageous in efficiently managing incoming calls and ensuring that each one is addressed promptly. The reliable voicemail box for business calls has been instrumental in capturing important messages even outside of regular business hours.
Customers have expressed their satisfaction with Velocity Voice's user-friendly phone system, which eliminates the complications often experienced with previous systems. By providing a single location to answer calls, this product simplifies call management and streamlines communication processes for businesses of all sizes. The high-quality voice mail feature has also received praise from users, ensuring that messages are clear and easily accessible when needed.
Overall, Velocity Voice offers a wide range of use cases that cater to the diverse needs of its customers. Its VoIP network, virtual receptionist, queueing functionality, reliable voicemail box, user-friendly interface, and high-quality voice mail feature combine to provide efficient and effective communication solutions across various industries.
Voice Quality and Reliability: Several reviewers have praised Velocity Voice for its voice quality and reliability. Users have stated that the software provides a clear line connection that does not break, ensuring smooth communication.
Ease of Use: Many users find Velocity Voice to be simple and easy to use. They appreciate the lack of complexities in setting up and using the software. This user-friendly interface allows for a hassle-free experience in managing their phone system.
Cost Savings: Velocity Voice has been commended by multiple reviewers for its cost-saving benefits. Some users have mentioned that they were able to save up to 50% or more off their phone bills by using this software. Additionally, users appreciate that there are no additional costs for features such as unlimited long-distance calls, call recording, and call queues, making it a cost-effective solution.
Occasional dropped calls: Some users have experienced occasional dropped calls, which may be attributed to either the software or internet connection issues.
Lack of mobile messaging service: Several users have expressed a desire for Velocity Voice to include a mobile messaging service, as it is currently not available.
Difficulty in learning and using the software: Learning to use Velocity Voice can be challenging and requires effort, which has deterred some users from fully utilizing its functionality.