Velocity Voice, discontinued

Velocity Voice is a business phone system that offers a range of features to meet the communication needs of small and mid-size businesses. According to the vendor, Velocity Voice is designed for various professions and industries including doctors and medical centers, call centers and telemarketing, hotels and resorts, restaurants and fast food establishments, as well as schools and institutes. It aims to provide an efficient and professional solution for managing business phone systems.

Key Features

Auto Attendants: According to the vendor, Velocity Voice allows for automated call routing and greetings, which is said to enhance call handling efficiency and professionalism.

Busy Lamp Field: The vendor claims that Velocity Voice provides visual indicators on phones to show the status of extensions, which is intended to improve call management and reduce interruptions.

Blacklist: Velocity Voice is said to have the capability to block incoming calls from specific numbers or ranges, which is claimed to enhance privacy and security for users.

Call Forwarding: According to the vendor, Velocity Voice can redirect incoming calls to another phone number or extension, aiming to improve accessibility and responsiveness.

Call Queues: Velocity Voice is claimed to manage incoming calls in a queue until an agent is available, with the intention of enhancing customer satisfaction and call center productivity.

Call Transfer: The vendor states that Velocity Voice enables seamless call handoffs between employees, facilitating collaboration and efficient call management.

Call Park: According to the vendor, Velocity Voice can temporarily hold a call in a specific parking space, aiming to facilitate call transfer and improve flexibility.

Call Hold: Velocity Voice is said to have the capability to place a call on hold with background music or custom messages, which is claimed to enhance call management and customer experience.

Call Screening: According to the vendor, Velocity Voice enables users to screen incoming calls and choose whether to answer, providing caller information and options to accept or reject calls. This is intended to increase control over incoming calls and reduce interruptions.

Call Waiting: Velocity Voice alerts users of incoming calls while they are on another call, allowing users to switch between calls or put one call on hold. The vendor claims that this feature improves call handling and multitasking capabilities.