Name: VOCKAM
Price: 80 USD
Author: Vockam

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Software Repositories

Development

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Visual Collaboration

Enterprise

Accounting

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

AIOps

C/C++ Integrated Development Environments

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Quality

Data Virtualization

Desktop Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Hadoop-Related

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Managed Public Cloud Infrastructure

Mobile Data Security

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Process Mining

Relational Databases

Security Awareness Training

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Consumer Ratings & Reviews

Content Management

Email Marketing

Event Registration

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Construction Accounting

Hotel Management

Library Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Scholarship Management

Telemedicine

Utilities

Vertical-Specific

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VOCKAM is a SAAS web application designed to facilitate and automate customer-centric key account management, according to Vockam SAS, the product's vendor. It aims to bring together both the seller and buyer organizations into one platform, enabling seamless collaboration on strategic objectives and account plans across departments, business units, and organizations. VOCKAM centralizes the use of existing digital tools used for partner relationships, providing a comprehensive solution for managing CRM information, meetings, news, surveys, requests, complaints, and documents.

## Key Features

**One Interface For Both Organizations**: VOCKAM unites both organizations into one platform, fostering collaboration on strategic objectives. It enables the development and execution of account plans across departments, business units, and organizations. The platform centralizes the use of existing digital tools used for partner relationships, reducing the need for multiple systems.

**Facilitate Communication and Evaluation**: VOCKAM facilitates effective communication and evaluation between the seller and buyer organizations. It provides detailed feedback from stakeholders in the buyer company, going beyond a Net Promoter Score. The platform offers a performance matrix to evaluate the overall relationship and identify areas for improvement. Tasks can be divided and managed through a shared action-Kanban, ensuring accountability and follow-up.

**Strategic Analyses on Customer Relationship**: VOCKAM provides in-depth insights into competitors targeting key account customers. It offers a strategic toolbox to prioritize actions and strengthen the unique value proposition for each strategic customer. The platform helps identify competitors or alternative solution providers and develop strategies to stay ahead.

**Customer Intimacy Option**: VOCKAM enhances customer intimacy through quarterly phone call interviews with buying firm members. Researchers can assist customers in going through specific survey questions, ensuring comprehensive feedback. The platform allows for rich comments to be added, facilitating communication and issue resolution. It enables the closure of the loop after resolving issues or achieving set goals, maintaining strong customer relationships.

**SAAS Web Application**: VOCKAM is a SAAS web application that seamlessly connects data and knowledge from buyers and sellers. It enables the co-development of seller-buyer partnerships, going beyond sales enablement. The platform provides real-time overviews and transparent communication across different silos. It eliminates pain points related to communication, evaluation, document control, meetings, complaints, and requests.

Basic

Glance is a conferencing platform focused on customer engagement through visualization and collaboration.

Lite

Professional

Glance

Estate

Forest

Freshsuccess

VOCKAM

Customer Success Management is concerned with proactively making sure that SaaS customers get value from their relationship with the vendor. CSM platforms typically give early warning of potential customer churn based on disparate data elements, giving the vendor time to take early action to keep the relationship on track.

Customer Success

Vockam

Customer Data Extraction / Integration

Product usage

The software integrates with your application to track how customers are using your product.

Help desk / support tickets

The software integrates with your support desk and call center systems to track each customer’s support needs and activities.

Online customer community

The software tracks how each customer interacts with your online customer community or forum.

Billing

The software tracks where each customer stands in terms of billing and payments.

Marketing emails

The software integrates with your email marketing system to track how customers are interacting with your marketing campaigns, e.g., opens, clicks and unsubscribes.

Customer Success Management

NPS surveys

The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.

Sponsor tracking

The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.

Customer profiles

The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.

Automated workflow

The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.

Internal collaboration

The software allows members of your team to communicate and leave notes about any customer issues.

Customer health scoring

The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.

Customer segmentation

The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

Customer health trends

The software allows executives to view customer health trends over time.

Engagement analytics

The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.

Revenue forecasting

Based on customer health trends, churn rates, etc., the software can predict revenue.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Customer lifetime value

The software can calculate and report on customer lifetime values.

Churn rate

The software can calculate your churn rate, or the rate at which you lose customers.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Integration with Salesforce.com

The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Integration with Marketo

The software can integrate with Marketo bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

Integration with Eloqua

The software can integrate with Eloqua bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

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VOCKAM

Overview

What is VOCKAM?