VoiceGuide IVR

VoiceGuide IVR is a software solution designed for inbound and outbound self-service applications and assisted services deployment. According to the vendor, it enables businesses of various sizes to create personalized interactive experiences, handle large call volumes, and deliver high-quality customer experiences. VoiceGuide IVR is used by call centers, customer service departments, telecommunications companies, healthcare organizations, and financial institutions.

Key Features

Virtual Agents: According to the vendor, VoiceGuide IVR allows the deployment of Artificial Intelligence Virtual Agent IVRs. Integrations with Speech-To-Text engines enable fast recognition of caller speech, while built-in Language Processing functions extract meaning from caller speech for prompt system reactions.

Self-Service IVR: VoiceGuide IVR provides functionalities for self-service IVR applications. The software offers graphical callflow designers and GUIs to facilitate quick deployment and easy management. Information acquired by the IVR can be exported through various interfaces and integration options. According to the vendor, VoiceGuide reacts instantly to customer input, ensuring a high-quality customer experience.

Fast reaction to caller selections: VoiceGuide IVR software processes customer selections rapidly, maintaining caller engagement. According to the vendor, fast operation ensures efficient handling of large call volumes. Instant execution of in-callflow JavaScript and VBScript functions allows for complex integrations. Real-time line status reporting and detailed tracing provide visibility into transaction processes.

Advanced extendable functionality: VoiceGuide IVR is designed to interact with external programs, databases, services, and interfaces. According to the vendor, REST, WCF, COM, Database, and File interfaces enable easy integration with other applications. VoiceGuide can be modified to suit specific customer requirements.

Integrates easily with other systems: According to the vendor, VoiceGuide IVR works with Cisco, Avaya, and other telephony systems and providers. Integrations can be quickly set up and monitored through real-time line status reporting. VoiceGuide's own interfaces allow for seamless integration with other applications and technologies.

Inbound & Outbound IVRs Deployed Quickly: VoiceGuide IVR supports both inbound and outbound IVR deployments. The software is designed for quick deployment and easy management, offering on-premise or cloud deployment options.

Visual Application Designer: VoiceGuide IVR software scripts are created and managed using an intuitive visual designer. The Graphical Script Designer allows for the easy design of IVR callflows. Actions modules can be drag-and-dropped, and paths between modules can be specified.

Easy to deploy: According to the vendor, VoiceGuide IVR is easy to deploy, providing businesses with the ability to quickly implement their IVR solutions. The software comes with a range of ready-to-use scripts and examples. VoiceGuide can be deployed on-premise or in the cloud, providing flexibility in deployment options.

Easy to manage: VoiceGuide IVR provides an intuitive interface for easy management of the IVR system. The Administrator's Voicemail Manager GUI allows for easy management of voicemail functionality. The system provides real-time monitoring and reporting for efficient management.