VoyagerNetz

VoyagerNetz Engage is a messaging solution offered by VoyagerNetz that aims to streamline customer communication through texting and messaging. According to the vendor, this platform allows businesses of various sizes to target customers more effectively, increase customer engagements, and enhance overall customer satisfaction. The product is designed to cater to a wide range of professions and industries, including park districts, contact centers, and trades and field services, providing them with the necessary tools to improve communication, manage events and programs, and deliver exceptional customer service.

Key Features

Boost Customer Reach and Engagement: According to the vendor, VoyagerNetz Engage enables businesses to reach more targeted customers through texting and messaging. It is claimed to provide a convenient and preferred communication channel for customers, potentially boosting customer engagements and improving satisfaction.

Real-time Conversation Translation: VoyagerNetz Engage offers real-time conversation translation for over 130 languages, as claimed by the vendor. This feature aims to eliminate language barriers by allowing customers to ask questions in their preferred language, while team members can respond in their preferred language, ensuring effective communication and enhancing the customer experience.

Transfer Conversations between Individuals and Groups: According to the vendor, assigned users in VoyagerNetz Engage can easily transfer conversations to another group, team, or individual user. This feature is intended to facilitate seamless collaboration and ensure that conversations are directed to the appropriate team or individual for efficient resolution.

Unified Communication System: VoyagerNetz Engage brings together all Facebook, texting, and chat communication into one system, as claimed by the vendor. It allows businesses to manage communication across teams, facilities, events, programs, and amenities in a centralized and organized manner, potentially ensuring smooth communication and collaboration.

Collaboration and Internal Discussions: According to the vendor, assigned users in VoyagerNetz Engage can pull other team members into conversations and internal discussions. This feature aims to facilitate problem-solving, training, and guidance by allowing team members to collaborate and share insights alongside the customer conversation.

Customer Self-Segmentation: VoyagerNetz Engage allows customers to self-segment by scanning a QR Code to follow an interest, according to the vendor. This feature is intended to enable businesses to easily deliver important and promotional information to the right customers based on their interests.

Multi-Device Support: The vendor states that VoyagerNetz Engage supports the use of the platform on any device. Team members can seamlessly switch between devices and continue conversations without interruption. The platform is claimed to be compatible with desktop computers, iPhones, and Android devices, providing flexibility and convenience.

Customer Self-Help via Text: According to the vendor, VoyagerNetz Engage allows customers to easily access the latest rainout and notification information for facilities, events, programs, and amenities via text. QR codes are generated to make it even easier for customers to get real-time updates and status information.

Improved Customer Engagement Tracking: Teams using VoyagerNetz Engage reportedly experience better tracking of customer engagements and improved accountability among team members. The platform provides insights and analytics to help businesses monitor and measure customer interactions, potentially enhancing performance and customer service.