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WatchGuard AuthPoint Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10
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Community insights

TrustRadius Insights for WatchGuard AuthPoint are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users appreciate the system's user-friendly interface, push notifications, and confirmation emails that contribute to easy navigation. The straightforward deployment process for Multi-Factor Authentication on VPNs and integration with Active Directory further enhances its usability.

Reliable Security Features: Reviewers commend the system for securing servers, desktops, and VPNs with Multi-Factor Authentication, providing a robust layer of protection. The inclusion of geofencing for RDP adds an extra level of security valued by users.

Efficient Management Tools: Users value the system's simple enrollment process for users, quick authentication to VPNs, and seamless management of clients and authentication to WatchGuard firewalls. Integration with various applications and compatibility with corporate VPN environments contribute to efficient workflow management.

Reviews

237 Reviews

Use in Healthcare for VPN MFA by IT department employee

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use WatchGuard AuthPoint as the Multi-Factor Authentication method for connecting to Forticlient VPN so our end users can connect to our network remotely to access company resources securely.

This is used by all our end users with little to no technical expertise. I've found the set up for Authpoint to be very easy for the average person to follow, and though I've created 'guides' to walk people through the process, they typically do not need it as WatchGuard AuthPoint does an excellent job at walking people through the process alone.

Pros

  • Easy to setup
  • Quick to setup and use
  • Works consistently
  • Easy to reset token's when someone gets a new phone
  • Website is secure and requires MFA to sign on
  • App can enable MFA requirement to open and approve a push notification
  • App is easy to use

Cons

  • When adding a token, some people are confused by the 'token name'. A little blurb to say "This is just for your reference! You can make this the name of your company or the service that it provides MFA for" would be excellent.
  • I've had some people express confusion about the "red bar that keeps refilling and the 6-digit number that keeps changing". Some sort of statement to explain that would be great.
  • First-time use navigation - point out where the QR code scanning button is (I've managed to get a screenshot of the app to highlight it for our end users so they can find it easier).

Likelihood to Recommend

We use multiple authenticators at my company. We use WatchGuard AuthPoint just for our VPN for security purposes. The app works very well and over the past year we've only had a handful of issues with the authentication service, and these were resolved relatively quickly.

We do have to remind people to enable push notifications from the app, or have the app open when they need to use it to authenticate, otherwise they won't get the push to approve. The biggest issue I've found is that people will forget to do this and then say that the VPN isn't working - the VPN is working, it's just that they didn't get/approve the push from AuthPoint in time.

VU
Verified User
Employee in Information Technology (201-500 employees)
Vetted Review
WatchGuard AuthPoint
1 year of experience

WatchGuard AuthPoint Works

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We are a Managed Service provider that utilizes WatchGuard AuthPoint in many of our client's environments to protect VPS (IKE and SSL) as well as administrative access to devices and servers.

Pros

  • Push notification works well when you use the AuthPoint application.
  • OTP passwords work well as a backup method.
  • The application is an easy install on endpoints.

Cons

  • Would like for it to integrate with Microsoft Authenticator instead of using their own application.
  • Need to support more secure methods like number matching and/or facial recognition.

Likelihood to Recommend

We primarily utilize AuthPoint for remote access over VPN to secure the connection point. We also have the client installed on servers to protect login to critical systems.

VU
Verified User
Partner in Information Technology (11-50 employees)
Vetted Review
WatchGuard AuthPoint
8 years of experience

WatchGuard AuthPoint your organization towards better security

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use WatchGuard AuthPoint to enable multi-factor authentication for our PCs, as well as for a TOTP authenticator app for third party accounts. WatchGuard AuthPoint is essential for securing our Windows PCs. Windows doesn't offer native Multi-factor authentication, so WatchGuard AuthPoint closes this gap. WatchGuard AuthPoint works with push notifications when offline, or OTP codes when not connected to Wifi.

Pros

  • MFA for Windows PCs
  • One-time password app
  • Offline authentication

Cons

  • Difficulties arise when a PC does not have internet access.
  • Sometimes push notifications don't appear
  • Occasionally asks for auth several times in a row

Likelihood to Recommend

Great tool for securing Windows PCs with MFA. Really every organization should be securing their staff PCs with MFA. Temporary one-time password functionality is great. Inevitably you will have numerous third party applications that require Multi-factor-authentication, and this tool helps you manage all of them. There is also a management console where you can monitor compliance and usage.

VU
Verified User
Account Manager in Information Technology (11-50 employees)
Vetted Review
WatchGuard AuthPoint
1 year of experience

WatchGuard Authpoint

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Since we are in the IT consulting field, we mostly use it for POC processes with customers regarding the use of AuthPoint for SSLVPN, Logon App, RDWeb, SAML, and similar integrations using WatchGuard AuthPoint. The business challenges it addresses include securing SSLVPN with AuthPoint, accessing servers using Logon App, including access to client desktops. RDWeb for accessing remote web services, and SAML for integration with Meraki Dashboard.

Pros

  • SSLVPN
  • SAML
  • RDWEB
  • Logon APP

Cons

  • For regular SSL VPNs, if third-party Open VPN still cannot integrate properly
  • Integration with WSM that is not yet possible
  • Improvement for password manager

Likelihood to Recommend

So far, it's been great for SSL VPN, Logon App, RDWeb, and SAML.

VU
Verified User
Engineer in Information Technology (11-50 employees)
Vetted Review
Reseller
WatchGuard AuthPoint
3 years of experience

WatchGuard AuthPoint Usage

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use AuthPoint to meet compliance and security requirements for our clients. Using AuthPoint streamlines MFA for network equipment and windows devices. LDAP intergration allows for an easy way to authenticate windows domains.

Pros

  • Windows mfa
  • Single MFA platform to manage the entire WG infrastructure.
  • LDAP integration for on premise domains

Cons

  • Windows 2016-2019 authentication is finicky and WG knows about the issues. DUO on the other hand works great!
  • Customizable timeouts and failed push notifications.

Likelihood to Recommend

Best suited for managing WG appliances and meeting security requirements on windows devices by providing powerful MFA.

VU
Verified User
Technician in Customer Service (1-10 employees)
Vetted Review
WatchGuard AuthPoint
3 years of experience

WatchGuard Authpoint is a solid VPN solution.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We are still very happy with our WatchGuard AuthPoint vpn. We have five very active users on it and it works very well for these users. My WatchGuard AuthPoint is managed by my IT vendor, but it works very well for our staff when they must work remotely and securely. Rather seamless once set up properly.

Pros

  • Secure VPN access.
  • Two-factor authnetication
  • Updates are not frustrating and while not invisible, not disruptive.

Cons

  • Could improve on reporting what kind of error is happening when login is wrong or account is having trouble with database, etc.

Likelihood to Recommend

It is very well suited when it is integrated in your firewall. I've had Dell solutions before that were stand-alone units and I do like that this is a feature of my Firebox firewall hardware. I don't have any of the lag or slowness I experience regularly on the old Sonicwall VPN solution.

CF
Clint Freeman
IT Manager in Information Technology at Radalink, Inc. (1-10 employees)
Vetted Review
WatchGuard AuthPoint
5 years of experience

Great Product for a Secure Network

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

WatchGuard AuthPoint is a reliable source that assists our firm with keeping or data secure. It is easy to use and provides consistent service. I would highly recommend WatchGuard AuthPoint for businesses looking for MFA to keep their information and networks secure.

Pros

  • Ease of use
  • Consistency
  • Reliability

Likelihood to Recommend

WatchGuard AuthPoint is well suited for businesses that need digital security for their data and networks.

VU
Verified User
Manager in Professional Services (11-50 employees)
Vetted Review
WatchGuard AuthPoint
2 years of experience

WatchGuard the only way to provide the security we need

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

With todays work climate we not only work on location, but often remote. WatchGuard provides us a secure way of employees accessing sensitive work data under the saftey of WatchGuard. We worry less about security with WatchGuard and focus more of our time on work. Thank you WatchGuard, we are comforted that we know you have our backs.

Pros

  • Ease of Use
  • Security
  • Reliable

Cons

  • I really don't have any suggestions
  • N/A

Likelihood to Recommend

With the remote work environment we are able to securly get all employees working under the saftey and security that WatchGuard provides while accessing work files as if we were at work.

JC
John Clexton
Library Director in Professional Services at Gladwin County District Library (1-10 employees)
Vetted Review
WatchGuard AuthPoint
7 years of experience
View profile

Great product support could be faster

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

At our small software company, we have a number of remote workers in the US, as well as abroad. We use WatchGuard AuthPoint to secure our IKEv2 VPN - remote users must use the WatchGuard AuthPoint mobile app to allow the VPN to connect. This is just one of our security layers, we use other 2FA to control logins, etc.

Pros

  • Speed of notification
  • Stable connection
  • Mobile app has minimal footprint
  • Portal is easy to navigate

Cons

  • Email support is SLOW unless I want to allow a stranger to access my production firewall. That is never allowed here, so our hands are tied in terms of being able to get support in less than 48 hours.
  • Again, support takes far too long because you refuse to employ any staff that works in US time zones during normal business hours.
  • There has to be another option besides: 1) you take full control of my systems or 2) I wait on SLOW email support that isn't that great.

Likelihood to Recommend

While I cannot speak of the functionalities that we do not use, the 2nd factor authentication has been great. It's actually secure, I can control it all remotely, users don't mind the extra step, and management feels more at ease knowing that we have full access control. The VPN for remote connections is fast and stable, it stays connected during network oddities and has plenty of bandwidth.

VU
Verified User
Administrator in Information Technology (51-200 employees)
Vetted Review
WatchGuard AuthPoint
5 years of experience

Security and control within reach

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We have really been looking for a tool that allows us to have control and security at the same time as we have many administrative users inside the company and they connect externally and we are sure that this one helps us to fulfill what we need.

Pros

  • Security
  • Control
  • reliability

Cons

  • self-manageable at user level
  • sometimes users do not recognize the icon and the name of the app.

Likelihood to Recommend

reliability

VU
Verified User
Engineer in Engineering (51-200 employees)
Vetted Review
WatchGuard AuthPoint
2 years of experience