TrustRadius Insights
Users have discovered that the product effectively tracks calls, allowing customers and users to update issue information without the need …
Starting at $25 Per User per Month
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What is Web+Center?
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can…
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Pricing
Cloud Hosted
$25
Cloud
Per User per Month
Small business Edition
$400
On Premise
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs
$1,000
Cloud
Per Month [Unlimited Users]
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.inet…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is Web+Center?
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use.
The vendor’s value proposition is that their help desk offering is unique in that it offers a high return on investment by providing users with a solution that they can grow with while customizing it into a very efficient help desk for minimal cost. The vendor says it can offer this longer-term offering by providing users with 100% of the source code that is designed to be customized to include the user’s specific business functions.
Web+Center Features
- Supported: Customizable Help Desk
- Supported: Free (2) Tech versions or affordable 2+Tech licensed versions
- Supported: Robust and time tested application with over 100,000 installations
- Supported: Asset Management
- Supported: Sales CRM and built in invoicing
- Supported: Project Management
- Supported: Equipment and room reservation componet
- Supported: Mobile apps for techs and customers
Web+Center Screenshots
Web+Center Video
Intro of Web Center Help Desk Software
Web+Center Competitors
Web+Center Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
| Supported Countries | USA |
| Supported Languages | English |
Web+Center Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 9% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 66% |
Comparisons
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Reviews and Ratings
(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have discovered that the product effectively tracks calls, allowing customers and users to update issue information without the need for phone calls. This streamlined communication between users and IT staff, facilitating efficient tracking and documentation of problems, workloads, and assigned assets. The software also serves as a reliable tool for issue tracking, enabling users to find solutions to previous problems and providing a comprehensive overview of daily tasks. Many businesses utilize multiple licenses of the product to organize and prioritize IT jobs and requests, effectively coordinating deadlines.
Small businesses and residential computer users appreciate the ability to reference past issues when troubleshooting. They can easily identify recurring problems by looking back at prior cases. Users prefer using the product's case tracking feature over email support as it ensures that support cases are not lost. Additionally, they can use the software for entering case notes, managing customer billing, and keeping track of assets. These functionalities significantly enhance process efficiency and data analysis in various fields such as IT, equipment maintenance, and residential maintenance. Moreover, the product's flexibility as an open-source system allows for customization, empowering users to create additional modules tailored to their specific needs.
The product has been successfully leveraged as a purchasing center in one installation. Its effectiveness extends beyond IT-related tasks, as it efficiently tracks and manages facility, fleet, and IT issues across multiple sites and departments within organizations. Customers report improved turnaround times for issue resolutions, increased user satisfaction levels, and better documentation of work for business management purposes. Serving as a comprehensive help desk and ticket system, the software saves employees time by enabling them to input support tickets while building a robust database of issues and their corresponding resolutions.
Simple and User-Friendly Interface: Users have found the Web+Center software to have a straightforward and intuitive interface. It offers personal configurations, allowing users to easily customize it according to their specific needs.
Efficient Call Management: The software has been praised for its quick and efficient call logging and categorization capabilities. Users appreciate how easy it is to log multiple items, even during busy periods.
Responsive Customer Support: Users highly regard the customer support provided by Web+Center. They find the support team helpful and responsive, particularly in assisting with customization options such as LDAP security, ODBC connectivity for expanded reporting, and overall system setup.
Difficult customer import process: Some users have found the process of importing customers to be challenging and would have preferred a simpler method. They mentioned that the system lacked intuitive features for importing large sets of customer data, requiring manual input or complex file formatting.
Broad keyword search results: Users have criticized the keyword search function for providing broad results instead of more specific ones. They expressed a preference for fewer, more narrowed down results that accurately match their search criteria, allowing them to find relevant information more efficiently.
Need for ASP programming: Some users mentioned that the requirement of ASP programming to customize the software might be a drawback for some. However, they also noted that instructions were clear for those with little knowledge in the language and praised the excellent customer support provided for customization. They highlighted that while ASP offered flexibility and robustness, it may be considered outdated by some users who prefer more modern programming languages.
Users frequently recommend trying out the software during a trial period to assess its usefulness for hosting their own website, call tracking, and project management. They suggest taking advantage of the mobile capabilities, including text alerts. The installation process is relatively simple, but may require some experience with IIS and databases. Additionally, users emphasize that the software is suitable for IT administrators due to its ease of setup and customization options. They also appreciate the software's light resource consumption and its ability to be set up on any machine or server. Users recommend reaching out to the support team for assistance with any problems or customization needs. Overall, users praise the feature-rich package, reliability, simplicity, and great support provided by the software. However, they suggest exploring other software packages before making a final decision and highlight that it can get relatively more expensive with multiple users.
Reviews
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Our company uses Web+Center primarily for its helpdesk functionality across the organization at multiple sites and multiples departments within each site. It is very effective for allowing us to track and manage facility, fleet, and IT issues and solutions.
- Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
- Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
- The automated email and text message alerts are great to alert techs right away to reported problems.
- It would great to have an app for iphone and/or Android.
81.66666666666666%
8.2
75%
7.5
60%
6.0
- Having a specific tool for internal customers to report issues allows for a better response time to solve problems for both IT and other assets such as MHE and/ fleet. This allows techs to solve solutions more quickly, thereby increasing up-time for equipment. Reduced down-time = more time spent being productive and making money.
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
May 07, 2018
Web+Center is Worth Checking Out
We use Web+Center as our main help desk/ticketing system. We also use it to keep track of all computer/electronic assets and who they are assigned to. This allows a record of work performed as well as a searchable source of repairs performed in the past. Due to the fact that is it open source, I have written many additional modules for the software to create a customized software package that is tailored to our specific needs.
- Work orders or tickets. Easy to create, search and reference in the future.
- Asset management. Keep track of all your assets, who they are assigned to, purchase date, price, vendor. Assets can also be linked to work orders so you can reference the number of issues you had with a particular device.
- Projects are a nice feature. If you have a project that involves work spanning multiple work orders, you can add them to a project and have all information in one location without the need to spend hours searching for each work order associated with a large job.
- I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
100%
10.0
100%
10.0
100%
10.0
- I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.