Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingCentral Contact Center
Score 7.8 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Webex Contact Center
Score 8.8 out of 10
N/A
Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
Pricing
RingCentral Contact CenterWebex Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RingCentral Contact CenterWebex Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RingCentral Contact CenterWebex Contact Center
Considered Both Products
RingCentral Contact Center

No answer on this topic

Webex Contact Center
Chose Webex Contact Center
It is a unified, omnichannel contact center solution managed and administered from the cloud to help improve organizational operational efficiency and also reduce costs.
Chose Webex Contact Center
Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN …
Top Pros
Top Cons
Features
RingCentral Contact CenterWebex Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
RingCentral Contact Center
7.7
20 Ratings
8% below category average
Webex Contact Center
8.0
30 Ratings
4% below category average
Agent dashboard7.616 Ratings9.429 Ratings
Validate callers7.110 Ratings8.728 Ratings
Outbound response8.317 Ratings5.723 Ratings
Call forwarding8.818 Ratings9.028 Ratings
Click-to-call (CTC)8.310 Ratings9.027 Ratings
Warm transfer8.010 Ratings8.529 Ratings
Predictive dialing7.06 Ratings6.118 Ratings
Interactive voice response8.510 Ratings8.324 Ratings
REST APIs8.07 Ratings8.027 Ratings
Call scripts6.711 Ratings8.524 Ratings
Call tracking8.810 Ratings7.727 Ratings
Multichannel integration6.511 Ratings8.026 Ratings
CRM software integration6.310 Ratings7.327 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
RingCentral Contact Center
6.7
19 Ratings
21% below category average
Webex Contact Center
8.3
27 Ratings
1% above category average
Inbound call routing8.317 Ratings7.826 Ratings
Omnichannel inbound routing7.711 Ratings8.524 Ratings
Recording8.317 Ratings9.326 Ratings
Quality management7.115 Ratings9.022 Ratings
Call analytics7.116 Ratings8.024 Ratings
Historical reporting5.916 Ratings9.226 Ratings
Live reporting7.114 Ratings8.025 Ratings
Customer surveys5.18 Ratings7.724 Ratings
Customer interaction analytics4.16 Ratings7.422 Ratings
Best Alternatives
RingCentral Contact CenterWebex Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingCentral Contact CenterWebex Contact Center
Likelihood to Recommend
8.3
(20 ratings)
8.7
(30 ratings)
Likelihood to Renew
6.9
(4 ratings)
8.2
(1 ratings)
Usability
8.7
(3 ratings)
8.2
(3 ratings)
Support Rating
6.2
(3 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
RingCentral Contact CenterWebex Contact Center
Likelihood to Recommend
RingCentral
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.
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Cisco
We suggest Webex Contact Center is well suited for a contact centre with anything between 10 agents and 1000 agents. If you are already consuming other WebEx or Cisco services (such as Webex Calling) then the Webex Contact Center should be a fairly easy product to introduce into your business. If you want to get up and running with minimal investment then this solution is worth evaluating.
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Pros
RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
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Cisco
  • Things that it does particularly well include a really good UX or UI so that our agents as well as our administrators, can easily provide remote access from agents, new agents, and old agents, manage interactions with customers, and have a good call experience from start to finish.
  • The uptime is a big selling point of Cisco.
  • I feel supposed by Cisco in terms of new features/functionality coming down the line.
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Cons
RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
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Cisco
  • Better integration with Webex Calling.
  • More on premise features integrated into the cloud solution.
  • Better documentation for pebble templates.
  • Better information for changes and when new features are available. Instead of having to look on the what’s coming webpage alerts or a pop-up inside Webex control hub would be nice.
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Likelihood to Renew
RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
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Cisco
No answers on this topic
Usability
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
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Cisco
I rate it 10/10 with the AI features. When it comes to sound management it's possible to suppress the noises from background very well and during the meetings it has provided an opportunity to take notes during the procedure. And one thing is that it's all automatic saving on time.
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Support Rating
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
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Cisco
No answers on this topic
Implementation Rating
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
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Cisco
No answers on this topic
Alternatives Considered
RingCentral
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. RingCentral also sends us notifications when a customer sends us a text message, whereas Nextiva does not.
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Cisco
Calabrio and Webex Contact Center are both valuable for me working in tandem. They both provide their own information and processes that have become essential in delivering an efficient and effective working environment. They have allowed us to automate processes that were manual and time consuming previously into something that doesn't need hand holding and seems to work as intended.
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Return on Investment
RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
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Cisco
  • Increasing the number of channels agent can reach out to customers, especially text has shaved off a lot of hours from calling , leaving voicemail and waiting for customers to call back.
  • Less Downtime. No Upgrades or certificate Renewal, so fewer overtime hours.
  • Adoption of new features is now so quick, I don't have to worry about upgrading the Software or even hardware to get new features deployed.
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ScreenShots

Webex Contact Center Screenshots

Screenshot of Agent desktop viewScreenshot of View of Analyzer - Dark ModeScreenshot of Contact Center in Control Hub viewScreenshot of Supervisor desktop view