TrustRadius: an HG Insights company

XCALLY

Score5 out of 10

2 Reviews and Ratings

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What is XCALLY?

Users can engage customers with the XCALLY MOTION technology integrated with Asterisk™.

With it, agents and supervisors can manage and monitor
  • Voice (inbound & manual or automatic outbound)
  • Video
  • Web Chat
  • E-Mail
  • SMS
  • Fax
  • Social media
and custom channels using a single platform.

XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketing Systems.

Categories & Use Cases

Screenshots

Screenshot of IVR drag & drop designer to create Auto-attendant, Customer Satisfaction surveys, Call back, Agent Management tools, IVR outbound automatic campaigns and more!
Screenshot of User friendly Administrator interface to create and manage Agents
Screenshot of Agent web GUI showing the list of interactions
Screenshot of Sample web Chat interaction managed by an Agent
Screenshot of Customer Journey detail

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Screenshot of IVR drag & drop designer to create Auto-attendant, Customer Satisfaction surveys, Call back, Agent Management tools, IVR outbound automatic campaigns and more!

Product Demos

Technical Details

Technical Details
Mobile ApplicationNo

FAQs

What are XCALLY's top competitors?
ChaseData Call Center Software, duplicate and RingCentral Contact Center are common alternatives for XCALLY.