Zendesk Support SuitePricing

you can. This company is a scam. They provide terrible support, charge an outrageous prices, and hold your data hostage when trying to leave. Even generating … support is terrible price is high they hold data hostage

Not stealing money Not lying about free trials Not charging customers $500 for 3 hours of use

left assuming why you are not able to. Zendesk is on the higher end of pricing in relation to other CRM solutions

Flexibility in pricing A la carte options … Zendesk Support Suite might be pricey but the cost definitely outweighs numerous benefits. Other platforms focus solely on the

thing in the past 3 months. Otherwise, the tracking does not offer us any value at all.

Servicenow is a very expensive ticket system, and Zendesk follows up better for price, simplicity, and configuration wise. We switched

Can't track down the progress of the ticket easily Expensive Not very good support … more customizable than others and it seemed to be the best option for the price paid. It's secure and stable which is what we needed in the company.

export data directly into a CSV file. Cost is determined per agent so an additional agent means additional cost.

its integrations and lower cost introduction. We didn't test other platforms as we knew we wanted this low-cost option. … increase sales. It was a low-cost CRM solution for us. Salesforce … We were directed right to Zendesk for our size and price point. We chose it…

It helped us gain a SOC certification. It gives customers value since it's easy to use and track. It involves more manual work to automate … was looked at but I know it came down to the features we needed and the price of the software suite. From a user perspective we had…

multiple functions for one client in one platform (email, chat, SMS). Expensive for clients joining suites with us instead of signing up for a $19 service … Price Product Features Product Usability Product Reputation Prior Experience with

Enterprise pricing includes a number of features we don't need, but we have to pay for in order

Despite the cost, ZenDesk has become the heartbeat of our company- so the ROI is extensively

familiar with how to forward incoming chats that needed [a] response. The cost can be a bit prohibitive as each individual account needs to be paid for

for creating articles only allow for simple text. On the pricier side, pricing isn't competitive.

system. Zendesk has more features than Spiceworks, and I believe the increased cost justifies itself. The ability for our users to text in to the ticketing system

It's as good as ServiceNow. Zendesk was selected mainly based on price and performance.

Wide range of tools Competitive price Support from large organizations

Accessible pricing to get started. Can get expensive quickly to access additional features. Licenses for limited users (e.g. sales) are expensive for basic … Salesforce Service Cloud, although Salesforce Essentials has very attractive pricing for including both the sales and…

given a referral code that suckered us in with a low initial price. The price rose rapidly after the initial period and everything is an add-on. The user … any kind of assistance. They respond slowly and usually with nothing of value to add. And if you ever need a refund, forget it. Zendesk is a poor prod…

Freshdesk Shopify integration is also saving a bunch of time, so it's a great value.

relatively easy to configure Cost is an issue if you want to have basic HD functionality to include Guide, Chat, etc. License price plans are lacking. For smaller … imposed a significantly higher monthly cost. While it worked well for the teams using Jira, it was a steep cost…

better product. Our organization was already using Zendesk and it was less expensive than Zendesk. That said, we will be switching soon.

Price can be prohibited for some smaller companies. We found some workflow issues … Zendesk is a much more powerful tool overall for a similar price.

messages when the ticket system is open and not assigned. Zendesk prices can be expensive.