Zendesk SuitePricing

particular problem that we saw recently was the switch from MAU to AR fees, which will now cost us an additional $20-40k per year just to use what we should be

lower total cost of ownership higher CSAT scores improved customer experience gathering of

Zendesk Suite is great for customer communication. However given it's pricing structure, I find it less beneficial as a service desk when multiple organizations … complete however, it's a very useful interface and can provide a lot of value.

world use cases. It's 70% of the way there, I'd say. Selfishly speaking, pricing could be better, but they are the best, so a premium makes sense.

Revision of the wall-to-wall pricing method for some add-ons especially when a company has different brands with … Zendesk Suite pricing is extremely competitive for all…

Initial setup can be challenging Price can be a factor for smaller businesses, free/more affordable alternatives are available Limited ability … ability to customize a package for optimal pricing, some features included/paid for even if not used … smaller…

many tickets to come up, and Zendesk doesn't have quick clearing tools The pricing can be quite steep

where you request a report using a few words and it provides it to you Pricing can for sure be more competitive

Improved customer experience Time saving Cost efficient

reduce the mundane questions end-users offer, freeing agents up for higher-value conversations. We often see Zendesk Support (Email/Web), Messaging (Chat) … Improved CX For Customers. Lower Total Cost Of Ownership. Improved Agent Efficiency. Better Visibility For Volume & Velocity … tools, it more…

the phone anymore, which is a huge negative. Cost is very expensive and I don't think it's a great value anymore. They also have very poor customer ethics … cancel 30 days ahead of your renewal, or else you're locked into another expensive annual subscription.

Zendesk was grandfathered in to our IT stack and the cost of migration to another, more suitable platform is too high to justify it … Despite not having scores of agents, this still remains our highest single IT cost. … have watched Zendesk drop in…

Connection to SalesForce Cost … Time to value is minimal to zero You can manage your business from your phone using the

Totally Agree it is a very cost effective solution One of our department is also using FreshDesk but Zendesk … in every mid and small-size business pocket wherein Intercom is way too expensive and needs a tech admin to customize the product. The kick-starting feature

system admin that is done within the Support team, the reasonable license cost for multi-channel support and ability to create custom brand dashboards and

times that Zendesk Support Suite went down and it was only temporarily. The price point is a little on the high side. Being on the receiving end of the automated

onboarding end user support new feature requests price

Salesforce is far more established but the price tag was too high for our small team. I would be surprised if we didn’t migrate

Over time, pricing is increasing as Zendesk breaks apart prior bundled features by license … Well suited for multi-channel support with a reasonable cost per license. Good for ecommerce support (e.g., Shopify integration). General

customer satisfaction ratings. Has had a huge impact on our spending due to prices. Overall, our ROI was satisfactory. We managed to increase our sales due

absolutely positive. Keeping the clients' issues monitored help provide more value to the customers

helped us identify areas of improvement based on the reporting feature The value it provides outweighs any missing or lacking features that I'm sure will

good customer experience as well as solid attention to your issues, or that price, the service is not worth recommending. If you did not yet decide wherever

you can. This company is a scam. They provide terrible support, charge an outrageous prices, and hold your data hostage when trying to leave. Even generating … support is terrible price is high they hold data hostage

Not stealing money Not lying about free trials Not charging customers $500 for 3 hours of use