Zendesk Suite Pricing

“Initial setup can be challenging Price can be a factor for smaller businesses, free/more affordable alternatives are available Limited ability to customize a package for optimal pricing, some... … For smaller businesses who may not need all of the features, they may find the cost of Zendesk Suite a challenge and may be willing to sacrifice the convenience of having everything in one spot in...”

“It is also a lot cheaper, both in license cost and in cost to implement.”

“One particular problem that we saw recently was the switch from MAU to AR fees, which will now cost us an additional $20-40k per year just to use what we should be receiving in our core enterprise...”

“Easy to use, relatively easy to configure Cost is an issue if you want to have basic HD functionality to include Guide, Chat, etc. License price plans are lacking. … This imposed a significantly higher monthly cost.”

“Cost is very expensive and I don't think it's a great value anymore.”

“Good ROI on how allows us to track and manage staff resourcing Positive Has helped to reduce our subscription churn as we can predict better when they are unhappy form the Zendesk stats No negative...”

“Pricing - the pricing plans for Zendesk are quite expensive.”

“Well suited for multi-channel support with a reasonable cost per license. … Over time, pricing is increasing as Zendesk breaks apart prior bundled features by license, and we would like to see better discounts for long-term customers.”

“Competitive systems like Zoho and Desk.com were significantly more expensive - especially Desk which has a usage-based pricing model.”

“It's especially great for small startups looking to create an out-of-the-box solution to offer customer support at an affordable price. … Zendesk has allowed us to create a support infrastructure for a relatively low cost, allowing us to spend our money on hiring great agents who work with the tool.”

“Overall, the ease of system admin that is done within the Support team, the reasonable license cost for multi-channel support and ability to create custom brand dashboards and needed reports, along...”