Zendesk Suite Pricing

Add pricing tiers based on the quantity of messages or requests instead.

down clear, weighted criteria like integration complexity, scalability, cost, and user experience so that when we compare options, it’s a lot more objective

use: it is easily picked up by agents without a lot of hand-holding and has value time savings just with the macros/automations. The help documentation is

I think Zendesk is quite expensive compared to other competitors

Not great at filtering out spam or scam messages, and I think a lot of value can be added with the implementation of predictive responses based on past

The suite has a great benefit-cost ratio, specially when you want to integrate different tools into your CRM

identifies forwarded emails from end users. i t’s could be on a little expensive side but the solution is very efficient and offers lots of add on features … Pricing is on higher side Can have more integrations with other RMM solutions

Price versus satisfaction return The application is easy to use and appreciated

customer satisfaction ratings. Has had a huge impact on our spending due to prices. Overall, our ROI was satisfactory. We managed to increase our sales due

ROI takes time due to high cost Room for improvement, but no other better options on the market

Although Zendesk Suites has a higher value when it comes to it's pricing, Zendesk offers more features and functionality also Zendesk … scalability for growing businesses, collaboration across teams, and lastly, cost control and resource allocation. Ticket … trusted by many businesses a…

particular problem that we saw recently was the switch from MAU to AR fees, which will now cost us an additional $20-40k per year just to use what we should be

lower total cost of ownership higher CSAT scores improved customer experience gathering of

Zendesk Suite is great for customer communication. However given it's pricing structure, I find it less beneficial as a service desk when multiple organizations … complete however, it's a very useful interface and can provide a lot of value.

world use cases. It's 70% of the way there, I'd say. Selfishly speaking, pricing could be better, but they are the best, so a premium makes sense.

Revision of the wall-to-wall pricing method for some add-ons especially when a company has different brands with … Zendesk Suite pricing is extremely competitive for all…

Initial setup can be challenging Price can be a factor for smaller businesses, free/more affordable alternatives are available Limited ability … ability to customize a package for optimal pricing, some features included/paid for even if not used … smaller…

many tickets to come up, and Zendesk doesn't have quick clearing tools The pricing can be quite steep

where you request a report using a few words and it provides it to you Pricing can for sure be more competitive

Improved customer experience Time saving Cost efficient

reduce the mundane questions end-users offer, freeing agents up for higher-value conversations. We often see Zendesk Support (Email/Web), Messaging (Chat) … Improved CX For Customers. Lower Total Cost Of Ownership. Improved Agent Efficiency. Better Visibility For Volume & Velocity … tools, it more…

the phone anymore, which is a huge negative. Cost is very expensive and I don't think it's a great value anymore. They also have very poor customer ethics … cancel 30 days ahead of your renewal, or else you're locked into another expensive annual subscription.

Zendesk was grandfathered in to our IT stack and the cost of migration to another, more suitable platform is too high to justify it … Despite not having scores of agents, this still remains our highest single IT cost. … have watched Zendesk drop in…

Connection to SalesForce Cost … Time to value is minimal to zero You can manage your business from your phone using the

Totally Agree it is a very cost effective solution One of our department is also using FreshDesk but Zendesk … in every mid and small-size business pocket wherein Intercom is way too expensive and needs a tech admin to customize the product. The kick-starting feature