Zendesk SuitePricing

lower total cost of ownership higher CSAT scores improved customer experience gathering of

Zendesk was grandfathered in to our IT stack and the cost of migration to another, more suitable platform is too high to justify it … Despite not having scores of agents, this still remains our highest single IT cost. … have watched Zendesk drop in…

Connection to SalesForce Cost … Time to value is minimal to zero You can manage your business from your phone using the

Totally Agree it is a very cost effective solution One of our department is also using FreshDesk but Zendesk … in every mid and small-size business pocket wherein Intercom is way too expensive and needs a tech admin to customize the product. The kick-starting feature

system admin that is done within the Support team, the reasonable license cost for multi-channel support and ability to create custom brand dashboards and

times that Zendesk Support Suite went down and it was only temporarily. The price point is a little on the high side. Being on the receiving end of the automated

onboarding end user support new feature requests price

Salesforce is far more established but the price tag was too high for our small team. I would be surprised if we didn’t migrate

Over time, pricing is increasing as Zendesk breaks apart prior bundled features by license … Well suited for multi-channel support with a reasonable cost per license. Good for ecommerce support (e.g., Shopify integration). General

customer satisfaction ratings. Has had a huge impact on our spending due to prices. Overall, our ROI was satisfactory. We managed to increase our sales due

absolutely positive. Keeping the clients' issues monitored help provide more value to the customers

helped us identify areas of improvement based on the reporting feature The value it provides outweighs any missing or lacking features that I'm sure will

good customer experience as well as solid attention to your issues, or that price, the service is not worth recommending. If you did not yet decide wherever

you can. This company is a scam. They provide terrible support, charge an outrageous prices, and hold your data hostage when trying to leave. Even generating … support is terrible price is high they hold data hostage

Not stealing money Not lying about free trials Not charging customers $500 for 3 hours of use

left assuming why you are not able to. Zendesk is on the higher end of pricing in relation to other CRM solutions

Flexibility in pricing A la carte options … Zendesk Support Suite might be pricey but the cost definitely outweighs numerous benefits. Other platforms focus solely on the

thing in the past 3 months. Otherwise, the tracking does not offer us any value at all.

Servicenow is a very expensive ticket system, and Zendesk follows up better for price, simplicity, and configuration wise. We switched

Can't track down the progress of the ticket easily Expensive Not very good support … more customizable than others and it seemed to be the best option for the price paid. It's secure and stable which is what we needed in the company.

export data directly into a CSV file. Cost is determined per agent so an additional agent means additional cost.

its integrations and lower cost introduction. We didn't test other platforms as we knew we wanted this low-cost option. … increase sales. It was a low-cost CRM solution for us. Salesforce … We were directed right to Zendesk for our size and price point. We chose it…

It helped us gain a SOC certification. It gives customers value since it's easy to use and track. It involves more manual work to automate … was looked at but I know it came down to the features we needed and the price of the software suite. From a user perspective we had…

multiple functions for one client in one platform (email, chat, SMS). Expensive for clients joining suites with us instead of signing up for a $19 service … Price Product Features Product Usability Product Reputation Prior Experience with

Enterprise pricing includes a number of features we don't need, but we have to pay for in order