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Zoom Rooms

Score8.5 out of 10

44 Reviews and Ratings

What is Zoom Rooms?

Zoom's conference rooms that make it easy to run or join video meetings with a tap of a button. Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enables in-person and remote participants to interact in real time. The solution also makes it simple to start a meeting, book a room, and share content.

Read more details.

Categories & Use Cases

Videos

Zoom Rooms Key Features

Learn about the best (and worst!) features Zoom Rooms has to offer, as determined by TrustRadius' reviewers.
Based on 44 ratings of Zoom Rooms's features
View all Zoom Rooms features

Top Performing Features

  • Slideshows

    Presenters can present slideshows during the meeting within the web conferencing platform.

    Category average: 8.5

  • Confidential attendee list

    Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

    Category average: 7.9

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 8.2

Areas for Improvement

  • Calendar integration

    Scheduling capabilities integrate with users’ Calendars.

    Category average: 8.4

  • Participant roles & permissions

    Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

    Category average: 8.3

  • Low bandwidth requirements

    Software is optimized so that meetings do not require a huge amount of bandwidth.

    Category average: 7.3

Who Buys & Uses Zoom Rooms

Zoom Rooms Reviews

What users are saying about Zoom Rooms.
View all Zoom Rooms reviews

Pros

  • Consistent and user-friendly experience across locations
  • High-quality audio and video output
  • Seamless one-touch meeting join functionality

Cons

  • Complex administration and licensing management interfaces
  • Challenges with hardware and device support/roadmap
  • Limited interoperability with external platforms

Great video calling tool with a few things to improve.

Incentivized
Verified User
Manager in Engineering (1001-5000 employees)

Use Cases and Deployment Scope

Zoom is used for calls and rooms in our office. It solves for live video interactions and room booking. We need a tool like this, as we have almost 100 meeting rooms that need to be managed and booked. We also employ people all over the world, so it is essential to keep in contact.

Pros

  • AI Summaries.
  • Live calls.
  • Live reactions/chat in calls.
  • Transcripts
  • Recordings

Cons

  • Room bookings.
  • Recordings
  • AI assistant integration.
  • CPU Usage.

Return on Investment

  • AI meetings notes can save a lot of time.
  • Recordings are a bit difficult to share and live on a users account.
  • Zoom rooms is causing a lot of wasted time in our offices.
  • Call quality and consistency is excellent.

Alternatives Considered

Microsoft Teams

Other Software Used

Slack, Microsoft 365, GitHub Copilot

The Leader is virtual meeting tools.

Incentivized
Joe BrandView profile
Senior Generosity Strategist in Sales at Generis (51-200 employees)

Use Cases and Deployment Scope

I use Zoom Workplace as my default virtual meeting client. I purchased the Pro version as I make many virtual calls each week. The additiona,l functionality and features are worth the cost. The connections stay strong, even in hotel rooms with dodgy wifi. The UI is intuitive and on point for my needs as a host or an attender. The integration with Safari, Chrome, and other browsers requires an extension, but it works reliably. afterwards.

Pros

  • Provides an AI transcript of the call, and includes talking points, action items, and other ways to mark up the transcript.
  • Access to "Zoom Rooms' is a great tool for large groups to work virtually off-site and then report back in for feedback.
  • Zoom provides connections via phone or internet using a wide range of toll-free numbers. I have called in via my cell, and while the network support is often too weak to allow for video, the audio is great.

Cons

  • I use another tool to capture my transcripts and video of the calls. Zoom features lag behind, IMHO, other products that do this.
  • I would appreciate live translation for meetings with an international audience. Perhaps Google Translate could be connected somehow.
  • I had difficulty in locating the AI transcript option control.

Return on Investment

  • I save travel dollars when I stay at home!
  • I can connect with colleagues and clients quickly and personally without losing the human touch.
  • The mobile app is excellent and allows me to work on the road without my laptop.

Other Software Used

Fathom AI, Canva

Empower your users - They will thank you for it

Incentivized
Jason LeoView profile
Senior System Administrator in Information Technology at Versartis, Inc. (11-50 employees)

Use Cases and Deployment Scope

Zoom was implemented to replace WebEx company wide. For the users, Webex was confusing to use. They always call in IT in a standby mode just in case they have issues with Webex.

Pros

  • Interface is extremely clean and easy to navigate
  • Support is amazing
  • Very quick turnarounds for product updates that address current issues

Cons

  • Audio quality sometimes missing the mark
  • Need to have integration partners who can help set up system in bigger conference rooms (ceiling mic, speakers, cameras, etc)

Return on Investment

  • Users no longer need IT hand-holding for every conference call

Alternatives Considered

Webex and BlueJeans

Other Software Used

Box, Microsoft Office 365, Zscaler Web Security, Imperva Skyfence

Zoom Rooms will save you time and money.

Rich Wong
Director, Campus Tech in Information Technology at University of Michigan (10,001+ employees)

Use Cases and Deployment Scope

Zoom Rooms is primarily used in conference rooms. It solves the problem of unreliable and inconsistent conference room AV. The user experience is the same from room to room, floor to floor, and building to building. The hardware can be from different vendors but the interface and user experience is still the same.

Pros

  • Consistent Experience - the interface is familiar. Everyone already uses Zoom on their own devices and Zoom Rooms is an extension of that.
  • One touch join - very easy for anyone to start a meeting
  • Wireless screen sharing - no more worrying about dongles and adapters, easily share from any kind of device with one click
  • Fewer components which means there's less things that can fail or go wrong

Cons

  • Better QA between releases, especially with vendor partners, to ensure that features and capabilities that worked well before don't degrade when there are new releases.
  • Longer roadmap for hardware support, perhaps with less features and capabilities, vs. just dropping overall support. Give vendor partners options beyond the black and white.
  • Better support in medium to large rooms for "360" cameras. Up to 40 people. the larger rooms are where the immersive, hybrid experience breaks down because all of the people in the room appear as tiny dots for remote participants.

Return on Investment

  • Reduces friction for hybrid work which better engages employees
  • Reduces support costs
  • Lower initial upfront cost which allows for broader roll out

Usability

Alternatives Considered

Microsoft Teams Rooms, GoTo Room, Webex Meetings and Google Meet Hardware - Series One

Zoom Rooms Review

Moe ElfahamView profile
Csm at Zoom (5001-10,000 employees)

Use Cases and Deployment Scope

Zoom Rooms eliminates the need for my laptop and creates a more interactive allowing customers to feel more comfortable and helps build trust

Pros

  • Connects quickly
  • Detects my laptop by itself
  • Provides great audio/video

Cons

  • AI detecting faces
  • Improve spatial movement
  • Scheduler should sync with user

Return on Investment

  • Increase ROI
  • Increae retention
  • Increase happiness and satisfaction

Usability

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