Item: Zoom Rooms
Rating: 9
Author: Rich Wong

Overall Satisfaction with Zoom Rooms

Use Cases and Deployment Scope

Zoom Rooms is primarily used in conference rooms. It solves the problem of unreliable and inconsistent conference room AV. The user experience is the same from room to room, floor to floor, and building to building. The hardware can be from different vendors but the interface and user experience is still the same.

Pros and Cons

Pros

Consistent Experience - the interface is familiar. Everyone already uses Zoom on their own devices and Zoom Rooms is an extension of that.
One touch join - very easy for anyone to start a meeting
Wireless screen sharing - no more worrying about dongles and adapters, easily share from any kind of device with one click
Fewer components which means there's less things that can fail or go wrong

Cons

Better QA between releases, especially with vendor partners, to ensure that features and capabilities that worked well before don't degrade when there are new releases.
Longer roadmap for hardware support, perhaps with less features and capabilities, vs. just dropping overall support. Give vendor partners options beyond the black and white.
Better support in medium to large rooms for "360" cameras. Up to 40 people. the larger rooms are where the immersive, hybrid experience breaks down because all of the people in the room appear as tiny dots for remote participants.

Return on Investment

Reduces friction for hybrid work which better engages employees
Reduces support costs
Lower initial upfront cost which allows for broader roll out

Usability

I've used many different platforms and have found Zoom to be the most intuitive. There are many features and capabilities but it doesn't feel complex.

Alternatives Considered

Microsoft Teams Rooms, GoTo Room, Webex Meetings and Google Meet Hardware - Series One

Zoom Rooms is far superior from initial installation, backend management, and user experience though that seems to be changing with time as more and more products and features are added it is becoming more bloated and complicated to manage the service.

Key Insights

Do you think Zoom Rooms delivers good value for the price?

Yes

Are you happy with Zoom Rooms's feature set?

Yes

Did Zoom Rooms live up to sales and marketing promises?

Yes

Did implementation of Zoom Rooms go as expected?

Yes

Would you buy Zoom Rooms again?

Yes

Likelihood to Recommend

Very well suited for standard conference rooms of most sizes. One size fits most.

Can be adapted for more complex spaces to simplify the installation an ease of use.

Less appropriate for larger event spaces and classrooms where there needs to be heavy supplementation with other technology.

Zoom Rooms Feature Ratings

Comments

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Zoom Rooms will save you time and money.