TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Teams

    Score8.2 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Zoom Rooms

    Score8.5 out of 10
    N/AZoom's conference rooms that make it easy to run or join video meetings with a tap of a button. Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enables in-person and remote participants to interact in real time. The solution also makes it simple to start a meeting, book a room, and share content.

    $498.96

    per year per room

    Pricing
    Microsoft TeamsZoom Rooms
    Editions & Modules
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft TeamsZoom Rooms
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts are available for non profit organizations.Hardware not included in price.
    More Pricing Information
    Community Pulse
    Microsoft TeamsZoom Rooms
    Considered Both Products
    Microsoft
    Chose Microsoft Teams
    Breakout rooms are a very good feature that should be added to the platform. Google Meet ranks above Teams on the web, as it's pretty lightweight; Teams tries to do so much, making it very slow or unstable when just using the web version. Teams is superior to Zoom when it comes …
    Incentivized
    Chose Microsoft Teams
    Teams has been a better experience and also has less security concerns.
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams blows the other applications out of the water with its capabilities, tools, convenience, and even price. You can do more with Microsoft Teams and pay less.
    Incentivized
    Zoom
    Chose Zoom Rooms
    Zoom Rooms is far superior from initial installation, backend management, and user experience though that seems to be changing with time as more and more products and features are added it is becoming more bloated and complicated to manage the service.
    Incentivized
    Chose Zoom Rooms
    Zoom room is much more easy to use, integrates with wide range of audio visual products, supports multi screens "up to 3 screens with confidant screen" smart name tag. multi share and automated translation.
    Incentivized
    Chose Zoom Rooms
    I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options …
    Incentivized
    Chose Zoom Rooms
    I think Zoom Rooms is probably the best
    Incentivized
    Chose Zoom Rooms
    Zoom Rooms was the first to use proximity technology, the use of broadband is less and the integration it has with harwdare is the simplest there is.
    Incentivized
    Chose Zoom Rooms
    The biggest issue is video quality. Microsoft can reduce video quality, but I don't always see why it does this. Zoom will be at the quality of your account unless there is a significant bandwidth problem. If the quality issue ends, the video quality improves again.
    Microsoft …
    Incentivized
    Key User Insights
    Would buy again
    90%
    Would buy again
    255 Answers
    96%
    Would buy again
    24 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    225 Answers
    96%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    255 Answers
    100%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    144 Answers
    100%
    Lived up to sales and marketing promises
    22 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    174 Answers
    100%
    Implementation went as expected
    25 Answers
    Features
    Microsoft TeamsZoom Rooms
    Project Management
    Comparison of Project Management features of Microsoft Teams and Zoom Rooms
    Feature
    Microsoft Teams
    8.2
    241 Ratings
    6% above category average
    Zoom Rooms
    -
    Ratings
    Task Management8.1179 Ratings00 Ratings
    Gantt Charts8.196 Ratings00 Ratings
    Scheduling8.3208 Ratings00 Ratings
    Workflow Automation8.4126 Ratings00 Ratings
    Mobile Access8.2229 Ratings00 Ratings
    Search7.6212 Ratings00 Ratings
    Visual planning tools8.4143 Ratings00 Ratings
    Communication
    Comparison of Communication features of Microsoft Teams and Zoom Rooms
    Feature
    Microsoft Teams
    8.0
    251 Ratings
    0% above category average
    Zoom Rooms
    -
    Ratings
    Chat9.0250 Ratings00 Ratings
    Notifications8.4249 Ratings00 Ratings
    Discussions8.7235 Ratings00 Ratings
    Surveys8.2146 Ratings00 Ratings
    Internal knowledgebase8.6157 Ratings00 Ratings
    Integrates with GoToMeeting6.547 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts5.743 Ratings00 Ratings
    Integrates with Outlook9.1155 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Teams and Zoom Rooms
    Feature
    Microsoft Teams
    8.2
    236 Ratings
    2% above category average
    Zoom Rooms
    -
    Ratings
    Versioning8.6168 Ratings00 Ratings
    Video files8.4202 Ratings00 Ratings
    Audio files8.8200 Ratings00 Ratings
    Document collaboration8.8216 Ratings00 Ratings
    Access control8.6198 Ratings00 Ratings
    Advanced security features8.5158 Ratings00 Ratings
    Integrates with Google Drive5.353 Ratings00 Ratings
    Device sync8.6172 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Microsoft Teams and Zoom Rooms
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Rooms
    8.4
    24 Ratings
    6% above category average
    High quality audio00 Ratings8.823 Ratings
    High quality video00 Ratings8.724 Ratings
    Low bandwidth requirements00 Ratings7.710 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Microsoft Teams and Zoom Rooms
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Rooms
    9.1
    15 Ratings
    14% above category average
    Desktop sharing00 Ratings9.115 Ratings
    Whiteboards00 Ratings9.11 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Microsoft Teams and Zoom Rooms
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Rooms
    9.1
    15 Ratings
    11% above category average
    Calendar integration00 Ratings8.615 Ratings
    Meeting initiation00 Ratings9.015 Ratings
    Record meetings / events00 Ratings8.914 Ratings
    Slideshows00 Ratings10.01 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Microsoft Teams and Zoom Rooms
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Rooms
    8.8
    10 Ratings
    9% above category average
    Live chat00 Ratings8.810 Ratings
    Online Events Security
    Comparison of Online Events Security features of Microsoft Teams and Zoom Rooms
    Feature
    Microsoft Teams
    -
    Ratings
    Zoom Rooms
    9.0
    14 Ratings
    11% above category average
    User authentication00 Ratings8.814 Ratings
    Participant roles & permissions00 Ratings8.113 Ratings
    Confidential attendee list00 Ratings10.01 Ratings
    Best Alternatives
    Microsoft TeamsZoom Rooms
    Small Businesses
    Flock
    Score9.5 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft TeamsZoom Rooms
    Likelihood to Recommend
    8.6
    (329 ratings)
    8.7
    (26 ratings)
    Likelihood to Renew
    9.0
    (12 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (114 ratings)
    8.9
    (10 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (114 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.3
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (7 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft TeamsZoom Rooms
    Likelihood to Recommend
    Microsoft
    It's amazing as a daily driver for team communication, and document search/store. Also, if you're doing a lot of LONG meetings and have trouble remembering details, the AI summarization is amazing and convenient. It just works. I'm not saying I always do this, of course, but if I need to 'skim' instead of really digging into every detail from a meeting, the AI-generated summary is generally good enough that I can get away with it.
    Read full review
    Zoom
    Call quality is generally good with few issues, so everyday calls where Zoom is at its best are always good. In larger meetings with many action points, the AI summary can do a very good job of capturing the most important points. I find the room booking tool to be a nightmare and very inconsistent. Rooms take some time to book and are often rejected for no clear reason.
    Incentivized
    Read full review
    Pros
    Microsoft
    • All in one communication for Teams.
    • High quality and reliable both audio and video meetings.
    • Well organized and clear instant chat.
    • Excellent security features.
    • Beautiful integration with 3rd party tools and systems.
    • Perfect compatibility with windows ,android and iOS.
    • Allow meetings recordings for later us or sharing with teams that missed the live.
    Incentivized
    Read full review
    Zoom
    • Provides an AI transcript of the call, and includes talking points, action items, and other ways to mark up the transcript.
    • Access to "Zoom Rooms' is a great tool for large groups to work virtually off-site and then report back in for feedback.
    • Zoom provides connections via phone or internet using a wide range of toll-free numbers. I have called in via my cell, and while the network support is often too weak to allow for video, the audio is great.
    Incentivized
    Read full review
    Cons
    Microsoft
    • The webinars feature has some missing functionally such as the ability for all users to use the Q&A feature (only those with a Microsoft Teams account can use it now), the ability to upload documents for attendees to easily access and download, and the ability for presenters and organizers to easily chat amongst themselves throughout the webinar.
    • The "Channels" organization hierarchy could be more clear. If you have several channels set up, it can get clunky and hard to find the specific channel you are looking for.
    • The MS Planner tool lacks functionality and organization. You cannot assign more than one person to a task and it's confusing when you try to share tasks with people - it would be nice if they were automatically added to someone's calendar.
    Incentivized
    Read full review
    Zoom
    • Support is prompt, but not always the most immediately knowledgable or helpful.
    • Admin portal is convoluted. There's gotta be a better way to assign scheduling permisissions.
    • Zoom account managers are constantly being reassigned. It is nearly impossible to keep track of who presently is our account manager. When we were going through the process of looking into Zoom Phone, our manager was literally switched twice, resulting in us working with three total managers during that two-month process.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Usability
    Microsoft
    If you have the full Microsoft Office suite, it works really well because it's integrated well within its ecosystem, but if not, it can be annoying because it tries to open a shared file in the web versions of the file equivalents. The web version is also a bit slow, and the login is very difficult to handle if you have multiple Microsoft or Outlook accounts.
    Incentivized
    Read full review
    Zoom
    User friendliness (experience very similar to the already familiar Zoom app), consistency of the UX across locations and manufacturers. Screen sharing is made super easy (proximity). Zoom rooms support strategic needs for Hybrid work and reduced travels. Backend admin interface is simple (that's good) and provides useful dashboards for trend analysis.
    Read full review
    Reliability and Availability
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Performance
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Support Rating
    Microsoft
    The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Implementation Rating
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Alternatives Considered
    Microsoft
    Microsoft Teams offers a much more integrated experience between their chat and video call function compared to Google Chat and Slack. Both other tools are much better for internal communications are they have simpler UI without other features. Whereas Microsoft Teams can be used for more critical conversations, particularly between external companies, and has been very useful in sales conversations which is what we chose it for when speaking to companies that work exclusively through Microsoft.
    Incentivized
    Read full review
    Zoom
    I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options deliberately hidden away in menus levels deep. On top of which, Zoom Room outperforms Teams Rooms in both video and audio. On the desktop, Teams is a bloated app whereas, in my experience, Zoom Rooms works well.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    Zoom
    No answers on this topic
    Scalability
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Professional Services
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review
    Zoom
    No answers on this topic
    Return on Investment
    Microsoft
    • Personally, I would say that by using Microsoft Teams, it upped my collaboration with my colleagues by around 50% or around more than half of what I usually did prior to using it.
    • I had 100% show rate and attendance on all of my meetings in the past 6 months.
    • If I may add, I also have been chattier & collaborative towards my colleagues in past 3 months particularly the month of December when we had huge traffic at work. I would estimate this behavior to have been increased by around 60% than what I usually incur during normal operating days.
    Incentivized
    Read full review
    Zoom
    • Great value for money as used it more than planned after installation.
    • Finding the use of screen share and whiteboards is becoming very popular and meant we wanted a larger screen for this. ;-)
    Read full review
    ScreenShots