For what I pay for it, it works fine!
January 28, 2020

For what I pay for it, it works fine!

Jacqueline Peters | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

My self and my dispatcher use 8x8 Contact Center. It allows us to have a general phone number for our customers to call and be able to come through to our cell phones, so we are not tied to a land-line.
  • Being able to set rules on when it can ring to what phone number first
  • Being able to change these rules at anytime
  • If we have questions or need some support, make it easier to get through.
Trying to find how to get through when questions arise on what to do is hard.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

I think 8x8 Contact Center is great for ease-of-use, and the concept works well. It would be nice to have tutorials for questions that arise on how to do things.

8x8 Contact Center Feature Ratings

Call forwarding
9
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Customer surveys
Not Rated