8x8 works great and allows our agents to work from home 24/7!
January 29, 2020
8x8 works great and allows our agents to work from home 24/7!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8 phone technology is being used company-wide. It allows us to have centralized communications throughout our organization, minimize IT support requirements by not having an in-house PBX system, and it allows our users to be productive from a work at the home environment - or from anywhere else that they might go!
- Centralized management.
- Increased productivity.
- Wallboard.
- Reporting.
- No more days where our call center is closed due to weather.
- A lot less IT support required for phone system.
8x8 Call Center is much easier to manage than our old in-house PBX with Avaya BCM, and because it is cloud-based, we were able to shut down our physical call center and allow all our agents to work from home.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes