8x8 works great and allows our agents to work from home 24/7!
January 29, 2020

8x8 works great and allows our agents to work from home 24/7!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

8x8 phone technology is being used company-wide. It allows us to have centralized communications throughout our organization, minimize IT support requirements by not having an in-house PBX system, and it allows our users to be productive from a work at the home environment - or from anywhere else that they might go!
  • Centralized management.
  • Increased productivity.
  • Wallboard.
  • Reporting.
  • No more days where our call center is closed due to weather.
  • A lot less IT support required for phone system.
8x8 Call Center is much easier to manage than our old in-house PBX with Avaya BCM, and because it is cloud-based, we were able to shut down our physical call center and allow all our agents to work from home.
8x8 Customer Service could be a little better. They are not always the quickest to resolve issues, and sometimes they try to deny responsibility for certain issues as well.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

8x8 Contact Center technology works well for our small business, allowing us to centralize our communications despite having a geographically diverse workforce with most employees working from different locations or their own homes.

8x8 Contact Center Feature Ratings

Agent dashboard
7
Validate callers
5
Outbound response
7
Call forwarding
8
Click-to-call (CTC)
Not Rated
Warm transfer
8
Predictive dialing
Not Rated
Interactive voice response
8
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
8
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
8
Omnichannel inbound routing
Not Rated
Recording
8
Quality management
7
Call analytics
7
Historical reporting
7
Customer surveys
Not Rated