A flakey phone system is not what you'd want to have in a call center!
January 29, 2020
A flakey phone system is not what you'd want to have in a call center!
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8, combined with ContactNow is our company-wide telephone service that is used by our service customers as well. We based our call management on it.
- Phone quality is very good.
- The user-interface is easy to manage.
- It silently drops the connection without any sign.
- It sometimes fails to recognize the audio devices despite the fact that all other computer software is able to use it.
- We use 8x8 in our service call center. Customers calling our hotline and not getting connected since 8x8 dropped all connections, isn't what you'd want to happen. Surely this draws a bad image on the reachability and response time of our service center.
Do you think 8x8 Contact Center delivers good value for the price?
No
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
No