8x8 is amazing VOIP Service with a ton of additional features included in the price!
October 06, 2020

8x8 is amazing VOIP Service with a ton of additional features included in the price!

Shane Metzler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with 8x8 Contact Center

I own an IT Consulting Firm and we recommend 8x8 for all of our clients telecommunication needs. The service provided by 8x8 is amazing and second to none.
  • Phone Calls
  • Phone Call Routing
  • Auto Attendant Feature is amazing.
  • Not having the ability to manually press certain keys to forward the phones to the after hours phone number/voicemail. The service must be setup from within the portal but one of my clients closes at different times every day so the automatic feature does not work because members of the organization could be working late.
  • The cost of 8x8 is much lower than other VOIP services which equals to a positive ROI.
  • 8x8 provides solutions where most other VOIP services charge extra.
The support has always been amazing and the Web Portal is simple to use and understand.
The web portal is very user friendly and intuitive.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

So far the 8x8 Contact Center has provided solutions for all of our clients.

8x8 Contact Center Feature Ratings

Agent dashboard
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
Not Rated
Warm transfer
10
Call tracking
10
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10