Customer service is hit or miss
October 31, 2020
Customer service is hit or miss
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8 Contact Center is used for every employee, from clinic use to corporate to WFH employees. We use a lot of ring groups, so if a patient calls the clinic ring group and they don't answer, the call goes to another ring group, so the patient can speak to someone.
- Good audio
- Easy to set up
- Easy to forward to a cell phone #
- Ring groups are a great tool.
- Sometimes they are impatient.
- Agents have strong accents.
- The transition from our previous virtual office to the X series was NOT handled well. We were not given proper warning or training regarding the transition.
- One customer service rep put me on hold for one hour.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
No
Would you buy 8x8 Contact Center again?
Yes