Good Customer Service
November 20, 2020

Good Customer Service

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

Our entire organization uses 8x8 Contact Center--the office and the sales reps in the field. We have multiple phone numbers that we use for marketing purposes and 8x8 Contact Center allows us to track this information easily.
  • Running reports
  • Easy to add additonal lines
  • Allows calls to be recorded and listened to easily
  • Sometimes the wait for customer service can be long
  • New layout has been a struggle to learn; wish there had been a notice sent to all users, not just owner
  • Cannot adjust volume of on-hold music
I have been with this company since 2013 and 8x8 Contact Center is the only product of this kind that we have used.
Still struggling to use/adapt to the new setup.
Wait times have been long throughout the years but issues are usually resolved in a timely way.

Do you think 8x8 Contact Center delivers good value for the price?

Not sure

Are you happy with 8x8 Contact Center's feature set?


Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?


Wait time for customer has been long a few times. My last call went very well had a short wait time, but the representative was able to assist me quickly.

8x8 Contact Center Feature Ratings

Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Interactive voice response
Not Rated
Not Rated
Call scripts
Not Rated
Call tracking
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Quality management
Not Rated
Call analytics
Historical reporting
Not Rated
Customer surveys
Not Rated