Good Customer Service
November 20, 2020
Good Customer Service
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Our entire organization uses 8x8 Contact Center--the office and the sales reps in the field. We have multiple phone numbers that we use for marketing purposes and 8x8 Contact Center allows us to track this information easily.
- Running reports
- Easy to add additonal lines
- Allows calls to be recorded and listened to easily
- Sometimes the wait for customer service can be long
- New layout has been a struggle to learn; wish there had been a notice sent to all users, not just owner
- Cannot adjust volume of on-hold music
I have been with this company since 2013 and 8x8 Contact Center is the only product of this kind that we have used.
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes