Love 8x8 and the service and functionality they provide
November 12, 2020

Love 8x8 and the service and functionality they provide

Kelly Disera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Contact Center

We utilize 8x8 Contact Center for our phone system, and especially for the call center functionality.
  • Very responsive to our needs
  • Charlie Knutson does an outstanding job with our company
  • Utilization for call monitory and tracking
  • Dashboards that can be customized based on our business needs
  • The support line takes days to get an answer or assistance
  • When we call in to support it is very difficult to get through and again takes days to get back about the issue
  • Historical data
  • Real time data
  • Call recordings
8x8 Contact Center is a great system that allows a multitude or products, services and reporting. The data can be downloaded and translated into excel, graphs, charts and much more. It is easily attainable and to use. The functionality is perfect for our center/company. 8x8 Contact Center has great support and trainings available to use.
The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!
Charlie Knutson is fantastic, however when you call the support number it is almost impossible to get through and when you do they cannot fix your issue. That is the biggest challenge. It is a difference between that and reaching our contact directly. The email support number that our company was given is very responsive and good.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.

8x8 Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10