Item: 8x8 Contact Center
Rating: 10
Author: Judith Hawkins

Use Cases and Deployment Scope

Due to COVID19, our organization's employees are working remotely. 8x8 is allowing us to continue to take calls and serve clients during this pandemic. The 8x8 Contact Center has been extremely helpful in resolving issues as they arise.

Pros and Cons

The chat response is helpful.
The response time is great.
The patience and knowledge of the help desk for 8x8 is refreshing.

More options for the chat bot.

Return on Investment

We switched to 8x8 right before the pandemic, I'm really glad that we did, it's great to be able to administer help virtually.

Alternatives Considered

I think that 8x8 is easier to use remotely. I couldn't use the other system remotely.

Usability

Each time I've had to call 8x8 for support, their answers have resolved the issue.

Support Rating

The answers from the 8x8 center were very helpful.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Not sure

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

Likelihood to Recommend

Their information and suggestions were helpful in resolving the issues from the user. I have used both the phone and chat help. I am learning how 8x8 can make our transition from onsite to virtual easier. It is user friendly.

User Friendly, great troubleshooting response

Overall Satisfaction with 8x8 Contact Center