Awesome solution with a great savings
January 25, 2021

Awesome solution with a great savings

Barry Beam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I had to contact them for help with resolving an issue. Every time I reach out to the contact center they are extremely professional and always take care of my needs. We've been using 8x8 for almost 2 years now. Their service is AWESOME and it saved me a bunch of money vs what I was spending with my previous phone companies. I would recommend them to anyone!
  • Professional
  • Courteous
  • Timely
  • Navigation of the control center
  • Awesome savings vs your typical phone companies

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Every Time I need help with something, they always call back quickly and help me resolve my issue in a timely, courteous manner

8x8 Contact Center Feature Ratings

Agent dashboard
7
Call forwarding
10
Warm transfer
10
Call scripts
10
Call tracking
10
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10