Item: 8x8 Contact Center
Rating: 10
Author: Aaron Davis

Use Cases and Deployment Scope

We use 8x8 [Contact Center] cloud phone systems for our employees to manage their phone calls and messages from customers. Having a modern unified communication system increase our efficiency exponentially. Giving our clients the ability to text our direct office numbers is a huge benefit. Also the mobile and desktop app ensures that we never miss calls.

Pros and Cons

Easy to setup
Easy to manage
Fun to use

Be able to to have multiple devices for one extension. For when you need two desk phones

Return on Investment

Fewer missed calls
Better engagement from employees
Easier to manage employees phones

Alternatives Considered

3CX was easy to setup myself but I had to do everything myself. 8x8 [Contact Center] is super easy to deploy and scale.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

Microsoft 365 Business Premium, AutoCAD

Likelihood to Recommend

I think any business that wants a cutting edge phone system should look into 8x8 [Contact Center]. I can’t think of any scenario where is wouldn’t be appropriate it’s an easy to use system that scales easily.

8x8 has made my job allot easier

Overall Satisfaction with 8x8 Contact Center