Item: 8x8 Contact Center
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

8x8 Contact Center is being used heavily within our company. The usage spans across multiple practices and we're handling well over 2 million minutes a month through this service.

Pros and Cons

Quick to respond to requests when we have very last minute needs.
Easy for us to create new call trees on the fly and adjust when volume spikes.

Currently, we are on the older framework and reporting in that area could be improved. I assume when we're upgraded soon, this will be handled.
I will want to fill this whole survey out again after we're upgraded.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

ConnectWise Manage, IT Glue, N-able N-central (formerly Solarwinds N-Central)

8x8 Contact Center is well suited for many different scenarios, and we've thrown many at it. There could be better integration with other types of tools, specifically ITSM tools. [From my point of view] 8x8 could easily expand their service line with more interfaces and integrations to those types of systems. Other ITSM tools offer a type of contact center with their tool, which may take away some opportunities from 8x8.

8x8 Contact Center, always there and always delivering!

Overall Satisfaction with 8x8 Contact Center

Use Cases and Deployment Scope

Pros and Cons

Most Important Features

Return on Investment