Item: 8x8 Contact Center
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

I use this system on a daily basis to handle our incoming and outbound calls in assisting our customers and offices alike. I also use this system to message our agents or coworkers in other departments for assistance.

Pros and Cons

Modern
User-friendly

Having to use the agent and the WOD separately
Calls disconnecting easily

Most Important Features

User-friendly
Being able to multitask

Return on Investment

Positive- it is new
Negative- too many windows

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Not sure

Are you happy with 8x8 Contact Center's feature set?

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Likelihood to Recommend

When placing a customer on hold through our agent, and searching an adjuster name through our WOD, it would be easier to be able to click on the person's phone number through our WOD and not have to type the number through the agent- when we click through our WOD we cannot return to the caller we had on our agent

8x8 Pros and Cons

Overall Satisfaction with 8x8 Contact Center