just a way to love an infinity program.
June 13, 2022

just a way to love an infinity program.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I am always using the 8x8 program since it's the program company-wide, program assists with call handling flow and permits us to go back and check for previous work. also, 8x8 works perfectly with time between calls and time enough to answer each call. 8x8 also has an exact call measurement and calls in the hold.

Pros

  • recording calls at the perfect speed exp: x1.0 x2.5
  • assistance on caller id as who is calling
  • searching for coworkers and being able to send mg.

Cons

  • unable to transfer clients from app.
  • time between calls not always at 10 sec.
  • need to restart comp every day.
  • call audio
  • searching options
  • time between calls
  • calls are less likely to drop or disc
  • audio nice and loud
  • system help to find other users
  • Cisco 500 Series Network Convergence System (NCS 500)
8x8 programs are less likely to drop compared to Cisco always internet failing, same as call recording cisco was not able to record or keep track of our calls. Cisco was unable to identify the caller and has caller details as a pol number or claim number. Cisco did not have a private chat within the company and we needed to use different programs.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

8X8 most of the time works properly and without delays on call audio, giving enough time to answer calls without dropping calls, also has a perfect way to search for people and identify the caller. 8x8 works great in transferring calls, and connecting calls between more than 2 people. since I start using 8x8 my job time has been getting better.

8x8 Contact Center Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 3 years ago
    We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!

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