Simple and Easy!
June 14, 2022

Simple and Easy!

Daniela Montes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

8x8 is used on a daily at our company to interact with customers as well with other departments via chat messaging and confirming who is online or available to further assist a customer

Pros

  • Prefilled data
  • Corrections

Cons

  • being able to use 2 session at a time
  • Specific tabs locations
  • prefilled data options
  • its more efficient and helps do my job faster

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

I would highly recommend it since its a very friendly program and lets you do a lot while still having the customer on the line

8x8 Contact Center Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Call tracking
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using 8x8 Contact Center

50 - Customer service representatives
4 - IT specialist
  • Inbound
  • Outbond
  • Transfers
  • We have removed handsets
  • call forwarding is a lot faster and easier
  • it allows you to see who is available to take a call
  • virtual meetings
  • trainings
Because it is a easing system to use as well as very efficient

Evaluating 8x8 Contact Center and Competitors

Yes - The handset phones and our chatting system
I was not part of the product purchase process
I had no part in the selection of the process but if I had been I wouldn't change anything

8x8 Contact Center Implementation

8x8 Contact Center Training

Configuring 8x8 Contact Center

8x8 Contact Center Support

We have not had any major issues with the system
ProsCons
Good followup
Problems get solved
Support understands my problem
Quick Initial Response
None
I was not part of this process
I have not experienced any major issues with this system and therefore i am pleased to use it

Using 8x8 Contact Center

user friendly
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Feel confident using
Familiar
None
  • call adding features
  • none

8x8 Contact Center Reliability

It was implemented across the board in the company and has worked perfectly
The only issue I have ran across was on getting the updated new version
transfers are fast and easy

Integrating 8x8 Contact Center

Relationship with 8x8, Inc.

Upgrading 8x8 Contact Center

  • newer version of the file
  • calls handled more efficiently

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 3 years ago
    Hi Daniela! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!

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