8x8 Pros and Cons
July 01, 2022

8x8 Pros and Cons

Daniel Ibarra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I use 8x8 Contact Center for contacting my coworkers and helping customers with their insurance claims. I use 8x8 every day; this software has been very useful in communicating with my coworkers and I have found this to be an essential part of my job. I have had no issues with this software and I would highly recommend this software to other businesses
  • Communicating with my coworkers
  • Displaying important information I need
  • 8x8 is very reliable
  • Minor software updates that could improve the layout
  • Making calls and messages
  • 8x8 has had a very positive impact on my job and has had no negative impact
I have not used any other software like 8x8. Although I have not used any other software like 8x8 I would still highly recommend this software to any business. I have had a great experience with 8x8 and this would be my first choice for this type of software. This software is very useful.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

8x8 is well suited to be in contact with my coworkers and there are no scenarios where it is less appropriate. This software is very useful and I would highly recommend it to other businesses. There are no issues I could think of with this software. There are also no scenarios where this software is not well suited.

8x8 Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10