USER FRIENDLY AND INFORMATIVE
June 13, 2022
USER FRIENDLY AND INFORMATIVE
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
I use 8x8 Contact Center to answer and make outbound calls to customers, as well as to interact with co-workers by chat.
- Take inbound and outbound calls
- Chat option to maintain contact when necessary with co-workers for customer concerns
- Chat option to maintain contact when necessary with co-workers for customer concerns have access to all previous call recordings, when necessary they are available immediately after call is ended
- Instances where audio is lost while on a call
- Option to be able to log off or work offline while on a call to avoid calls being rolled over
- Agent contact center
- 8X8 CHAT
- I would say it has helped with keeping track of calls. Minimizing hold times
- In a positive way it has also impacted having the customer's information available as soon as call is answered
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes