Overall Satisfaction with 8x8 Contact Center
I take customer service calls and 8x8 helps by managing the type of calls that are coming in. It helps in understanding how to manage the different calls. The system can also assist in assessing where the most traffic is, therefore, providing a good forecast of queue lines. The 8x8 chat option is also a very helpful tool for communicating.
- Distributes queue lines
- Chat option for better communication
- Provides live times of queue lines
- Update system where it does not have to reconnect often
- Provide time between calls so calls will not connect as soon as the previous one is disconnected.
- Provide a wider availablity for ringtones
I used to connect with my calls through the cisco system. 8x8 Contact Center is way more practical and useful. It contains tools that are by far better than cisco. Cisco systems were outdated and slow. 8x8 Contact Center seems to be up to date and way faster. 8x8 by far is the better option.
Do you think 8x8 Contact Center delivers good value for the price?
Are you happy with 8x8 Contact Center's feature set?
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
The type of business that we handle requires a system where incoming calls are designated to the correct agent and queue. 8x8 system helps in accomplishing these goals. 8x8 misses where it does not provide one with enough time between calls. 8x8 can better accomplish this by giving extra seconds between calls.