Item: 8x8 Contact Center
Rating: 9
Author: VICTOR DOMINGUEZ

Use Cases and Deployment Scope

I HAVE BEEN USING THIS SYSTEM FOR ABOUT TWO YEARS. I USE 8X8 CONTACT EVERY DAY TO PROVIDE ASSISTANCE TO CUSTOMERS. THIS SYSTEM HAS MADE MAKING CALLS MORE EFFICIENT. IT ALSO ALLOWS FOR FAST COMMUNICATION WITH MANAGERS OR PEERS WHEN NEEDING ASSISTANCE ON CALLS

Pros and Cons

SYSTEM IS PRETTY EASY TO USE
SYSTEM LOADS FAST
RARELY CRASHES

SYSTEM CRASHES SOMETIMES
SOMETIMES SYSTEM DROPS CALLS WHEN TRANSFERING
SOMETIMES SYSTEM WILL NOT ALLOW YOU TO GO BACK TO CALL WHEN PLACED ON HOLD

Most Important Features

8X8 MESSAGING
ANSWERING CALLS
SYSTEM HAS AN EASY TO FOLLOW INSTRUCTIONS

Return on Investment

HAS MADE TAKING CALLS EASIER
SYSTEM NEVER CRASHES
USER FRIENDLY

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Not sure

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

Microsoft Windows, Guidewire ClaimCenter, 8x8 Contact Center

Likelihood to Recommend

I PERSONALLY WOULD RECOMMEND THE 8x8 Contact Center. THE SYSTEM IS VERY USER-FRIENDLY AND MAKES NAVIGATING THE SYSTEM EASIER WHILE ON A CALL. THE SYSTEM ALLOWS YOU TO MULTI-TASK WHILE ASSISTING CUSTOMERS ON CALL. THE SYSTEM IS PRETTY RELIABLE, IT VERY RARE WHEN THE SYSTEM IS DOWN. MAKES WORK A LOT MORE SIMPLE.

Simple and Easy!

Overall Satisfaction with 8x8 Contact Center