Overall Satisfaction with 8x8 Contact Center
I HAVE BEEN USING THIS SYSTEM FOR ABOUT TWO YEARS. I USE 8X8 CONTACT EVERY DAY TO PROVIDE ASSISTANCE TO CUSTOMERS. THIS SYSTEM HAS MADE MAKING CALLS MORE EFFICIENT. IT ALSO ALLOWS FOR FAST COMMUNICATION WITH MANAGERS OR PEERS WHEN NEEDING ASSISTANCE ON CALLS
- SYSTEM IS PRETTY EASY TO USE
- SYSTEM LOADS FAST
- RARELY CRASHES
- SYSTEM CRASHES SOMETIMES
- SOMETIMES SYSTEM DROPS CALLS WHEN TRANSFERING
- SOMETIMES SYSTEM WILL NOT ALLOW YOU TO GO BACK TO CALL WHEN PLACED ON HOLD
Do you think 8x8 Contact Center delivers good value for the price?
Are you happy with 8x8 Contact Center's feature set?
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
I PERSONALLY WOULD RECOMMEND THE 8x8 Contact Center. THE SYSTEM IS VERY USER-FRIENDLY AND MAKES NAVIGATING THE SYSTEM EASIER WHILE ON A CALL. THE SYSTEM ALLOWS YOU TO MULTI-TASK WHILE ASSISTING CUSTOMERS ON CALL. THE SYSTEM IS PRETTY RELIABLE, IT VERY RARE WHEN THE SYSTEM IS DOWN. MAKES WORK A LOT MORE SIMPLE.