1. Home
  2. Contact Center Software
  3. 8x8 Contact Center Reviews
  4. User Review of 8x8 Contact Center
RETIREMENT OF BILLING MANIA LIFE
July 24, 2023

RETIREMENT OF BILLING MANIA LIFE

Tressie Mansfield | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I work in the billing department for a medical practice, and received communication daily from 8x8 as a tool of payment communication from our vendors. I believe this is an effective and easy way to keep track of my documents. I have in the past experience a lack of documents and had to reach out to the it depatment, however it was a smooth process and the techs were efficent and polite. I enjoy using this tool and would recommend to other people
  • CONSISTENCY
  • KINDESS
  • EFFECIENT
  • JAMS
  • READABLE DOCUMENT
  • fax
  • emails
  • phone
  • The text messages from a consumer
  • fax delay
  • voicemail
My business only uses 8x8 center. I have not communicated with any other source in 12 years.

Do you think 8x8 Contact Center delivers good value for the price?

Not sure

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

The only issue I've ever experience was a lack of communication due to 8x8 not sending fax documents for a lengthy period. However, once I've reached out to support, they are very helpful in ensuring the matter is fixed.

8x8 Contact Center Feature Ratings

8.0
Agent dashboard
7
Validate callers
8
Outbound response
9
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
7
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
9
Multichannel integration
Not Rated
CRM software integration
Not Rated
5.3
Inbound call routing
8
Omnichannel inbound routing
Not Rated
Recording
4
Quality management
5
Call analytics
4
Historical reporting
Not Rated
Customer surveys
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using 8x8 Contact Center

THSI IS A VERY EFFECIENT WAY OF RECEIVING COMMUNICATION AND FILING SYSTEM.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • FAX
  • EMAIL
  • COMMUNICATION WITH CO-WORKERS
  • VOICEMAIL
  • PAPER JAMS
  • TIME TO CALL SUPPORT
Yes - It works as a cell phone does. It has all the capabilities as a regualr phone.