Donuts
July 20, 2023
Donuts
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
I like it. The only problem is when the internet is down. It is too. However, it is easy to learn and easy to use most of the time.
- customer service
- I like that you can have several lines. You are not limited.
- Easy to use/ figure out.
- training when first put in.
- Changing the messages.
- In my experience, when they say someone will be in touch with you, they need to follow through.
- unlimited lines
- Call holding
- paging system
- have not used it because, in my experience, they do not answer our questions normally
- In my experience, helped with things that are broken.
I believe the system we used before was very outdated and did not have a computer based phone system. I felt it would drop calls consistently.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
No
Would you buy 8x8 Contact Center again?
Yes