You will not regret choosing 8x8 Contact Center for your company
October 01, 2024
You will not regret choosing 8x8 Contact Center for your company
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
We use it in so many ways to help our patients and our day-to-day schedule. This allows us to see our call volume at certain times so that we can navigate employee schedules that match our busiest day and times. Our office really appreciates using the real time dashboard, so the agents are able to watch their own stats and be able to answer the next call that is holding in the queue. 8X8 allows us to set up and design our own voicemails and intro's so we can customize it to our business needs. Getting our reports daily, weekly, and monthly are so easy and only takes seconds. If you are a fan of data analyzing, I highly recommend using 8x8 Contact Center to make your business lives easier.
Pros
- Dashboard set up
- Data analytics
- Great customer troubleshooting
- Easy set up
- We have increased our new patients by 5% 10%
- Being able to track busy times has helped with labor costs
Prior to this we were using a private company with land lines. So, the change was amazing!
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes
Comments
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